Summary
Overview
Work History
Education
Skills
Running, crossfit, airsoft, music, writing and reading.
Timeline
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Coleman Roberts

Camdenton,MO

Summary

Skilled Usher proficient in selling tickets, answering questions and monitoring facilities. Versed in security standards, cleaning procedures and restocking strategies. Responsible Usher bringing expertise in community events and four years of related experience in customer-service oriented roles. Eager to apply relationship building and communication skills to new role at future job locations. Hardworking Usher focused on maximizing team productivity and customer satisfaction. Quality- and service-minded professional leveraging four years’ experience in the field. Enthusiastic Usher successful at managing security, maintenance and cleaning operations. Able to restore venues to neat and professional appearance in quick order. Ready to leverage experience and drive to advance professionally in challenging new position. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives.Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Security-focused and diligent guard, protecting personnel and premises through situational awareness and diligence. Respond and act appropriately depending on situational assessments, including criminal acts, fire and medical emergencies. Anticipate trouble and take steps to intervene, diffusing situations. Keen eye for detail, alert, attentive and vigilant at all times. Safety Officer, ensuring security of facility staff and visitors. Demonstrated ability to learn new procedures and policies. Uses defensive tactics within strict guidelines. Experienced in emergency response, including evaluation procedures. Excellent listening and customer service skills. Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience. Care Attendant providing services to customers, and ensuring customer needs are met. Maintained well-supplied stock room. Excellent communication and interpersonal skills. Compassionate, with focus on delivering excellent customer service. Highly organized and capable of performing many different tasks. Skilled worker with proven ability to perform variety of tasks, including maintenance, customer service, repair and special projects. Ability to multitask, work independently and within teams in fast-paced, high volume environments. Flexible work and shift schedule. Skilled in operating basic hand tools. Excellent work performance and attendance record.

Overview

4
4
years of professional experience

Work History

Theater Associate

Marcus Theatres Corporation
Lake Ozark, MO
11.2015 - 08.2019
  • Directed ticket holders to seats and facility locations
  • Provided information about current and future events at facility
  • Sold admission, processed payments and issued tickets
  • Refused admittance to patrons on basis of [Type] policies or for lack of ticket possession
  • Greeted and collected tickets of patrons at [Type] events
  • Greeted customers with smile and provided friendly, knowledgeable service
  • Performed visual evaluation for signs of counterfeit tickets and money such as [Type] and [Type]
  • Assisted patrons with seating by giving directions and lighting paths
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs
  • Reviewed tickets for authenticity and applicability to particular event
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service
  • Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
  • Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short and long-term objectives

Education

High School Diploma -

Camdenton High School
Camdenton, MO
05.2017

Skills

  • Leadership ability
  • Development and training
  • Friendly and personable
  • Motivational style
  • Works Well Under Pressure
  • Strong communicator
  • Strength exercises
  • Speed drills
  • Agility training

Running, crossfit, airsoft, music, writing and reading.

I ran Cross Country and Track for six years before I graduated high school in 2017. Since then I took up Crossfit and Airsoft to stay in shape as the years go by. Recently I took up writing and reading as a way to pass time.

Timeline

Theater Associate

Marcus Theatres Corporation
11.2015 - 08.2019

High School Diploma -

Camdenton High School
Coleman Roberts