Cole Meyer Carandang
Pawleys Island,SC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Team Lead Sales Associate
Parlor Doughnuts
07.2021 - Current
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Created a collaborative work environment that encouraged open communication, resulting in a more cohesive and effective sales team.
- Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
- Greeted customers and provided product advice to increase sales.
- Participated in store meetings and product training sessions to understand and sell items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Bus Boy
Tuscany Bistro
02.2023 - 05.2023
- Handled high-pressure situations calmly, maintaining professionalism in a fast-paced environment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Collaborated with host/hostess team to ensure accurate table availability information was communicated between front-of-house teams.
- Increased table turnover rate with efficient clearing and resetting of dining spaces.
- Boosted server efficiency by anticipating their needs and providing assistance as necessary.
- Maintained a clean and organized dining area for optimal guest comfort and satisfaction.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Upheld restaurant cleanliness standards by regularly sweeping floors, wiping down surfaces, and removing trash throughout each shift.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Dish Washer
South End Bistro
10.2020 - 06.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Exceeded health code standards with diligent attention to detail when cleaning all surfaces within the dishwashing area.
- Inspected dishwashing equipment and reported issues to supervisor.
Education
High School Diploma -
Waccamaw High School
Pawleys Island, SC05.2024
Skills
- Goal-Oriented
- Cash Handling
- Client Relationship Building
- MS Office Applications
- POS system knowledge
- Mentoring and training
- Meeting Sales Goals
- Relationship Building
- Persistent and Resilient
- Bilingual
- Teamwork and Collaboration
- Customer Service
Timeline
Bus Boy
Tuscany Bistro
02.2023 - 05.2023
Team Lead Sales Associate
Parlor Doughnuts
07.2021 - Current
Dish Washer
South End Bistro
10.2020 - 06.2021
High School Diploma -
Waccamaw High School
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