Knowledgeable [Desired Position] with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
16
16
years of professional experience
Work History
Operations Manager
Puget Sound Food Hub
05.2018 - 07.2019
Assisted in daily operational tasks, ensuring efficient workflow and adherence to company procedures.
Supported inventory management processes, contributing to accurate stock levels and timely order fulfillment.
Collaborated with team members to identify process improvements and enhance overall productivity.
Monitored equipment performance, reporting any malfunctions for prompt resolution by maintenance staff.
Proficient in Local Food Marketplace software, connecting farmers with customers, Food Hubs, and CSAs.
Involved with developing the Food Safety Plan and Food Recall required by the FDA and the Food Safety Modernization Act.
Managed the trucking fleet and all delivery schedules.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Small Business Co-Owner
D Avenue Nursery and Garden Center
02.2003 - 10.2016
Directed daily operations to enhance efficiency and streamline processes.
Developed marketing strategies to increase customer engagement and retention.
Managed financial planning, budgeting, and cash flow analysis for sustainable growth.
Oversaw staff training programs to improve performance and service quality.
Ordering from all major local wholesale annual and perennial growers.
Implemented inventory management systems to optimize stock levels and reduce costs.
Led community outreach efforts to strengthen brand presence and foster customer loyalty.
Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
Trained and motivated employees to perform daily business functions.
Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Arts - English Creative Writing / Minor Psychology
Western Washington University
Bellingham, WA
03-2026
Associate of Arts - English/Psychology
Skagit Valley College
Mount Vernon, WA
05-2012
High School Diploma -
Port Townsend High School
Port Townsend, WA
06-1995
Skills
Problem-solving
Team leadership
Operations management
Customer service
Employee motivation
Staff development
Customer relationship management
MS office
Schedule management
Performance management
Horticulture
Creative Writing Fiction/ Nonfiction
Timeline
Operations Manager
Puget Sound Food Hub
05.2018 - 07.2019
Small Business Co-Owner
D Avenue Nursery and Garden Center
02.2003 - 10.2016
Bachelor of Arts - English Creative Writing / Minor Psychology