Colene Blagden
Brooklyn,IA
Summary
Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for vehicle property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over 6+ years in field.
Overview
7
7
years of professional experience
Work History
Title Clerk
Wes Finch Auto Plaza, Inc.
11.2021 - Current
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Handled cash and credit card payments accurately.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Expedited title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Received and processed paperwork for titles, new license plates, and renewals.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted customers with complex title issues, providing guidance and support throughout resolution process.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Organized and prepared tax and title documents to transfer ownership of property.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
Automotive Sales Consultant
Wes Finch Auto Plaza, Inc.
07.2017 - 11.2021
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Education
High School Diploma -
Grinnell Community Senior High School
Grinnell, IA05.2002
Skills
- File Management
- Accuracy and Precision
- Patience and composure
- Goal-oriented mindset
- Data entry proficiency
- Up-selling strategies
- CRM software proficiency
- Cross-selling techniques
- Innovation and ideation
- Customer Service
- Sales strategy
- Problem Resolution
- Microsoft Office
- Data Entry
- Product and service knowledge
- Money handling abilities
- Sales and Upselling
- Customer Relationship Management (CRM)
- Document and Records Management
- Sales closing
- Product Sales
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Title processing
- Problem-solving abilities
- Document Review
- Document Preparation
Timeline
Title Clerk
Wes Finch Auto Plaza, Inc.
11.2021 - Current
Automotive Sales Consultant
Wes Finch Auto Plaza, Inc.
07.2017 - 11.2021
High School Diploma -
Grinnell Community Senior High School
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