COLENE LESTER

Work History

HR Block

01.2025 - Current

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.
Handled sensitive information with discretion while maintaining strict confidentiality standards.

Senior Helpers

04.2024 - 08.2024

Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Built strong relationships with clients to deliver emotional support and companionship.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Provided safe mobility support to help patients move around personal and public spaces.
Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

Neda Crigler

08.2024 - Current

Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Built strong relationships with clients to deliver emotional support and companionship.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Provided safe mobility support to help patients move around personal and public spaces.
Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Transported individuals to events and activities, medical appointments, and shopping trips.
Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.