Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colentheia Johnson

Fort Worth,TX

Summary

Dynamic professional with a proven track record in hospitality and healthcare, notably at THR. Excelled in roles requiring cleanliness, attention to detail, and exceptional team collaboration. Achieved significant improvements in customer satisfaction and operational efficiency. Skilled in POS systems and conflict mediation, demonstrating a professional demeanor and a commitment to excellence.

Overview

9
9
years of professional experience

Work History

Barista Trainee

Starburks
Fort Worth, TX
08.2024 - Current
  • Stocked shelves with supplies for coffee bar items.
  • Verified accuracy of order prior to delivery or pickup by customers.
  • Followed all safety protocols when handling hot liquids and operating machinery.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.

Bakery Manager

Sprinkles and bows
Fort Worth, TX
05.2022 - Current
  • Analyzed financial records such as income statements, balance sheets and cash flow reports.
  • Ensured compliance with food safety regulations and health codes in the kitchen area.
  • Performed routine maintenance tasks such as cleaning equipment or restocking shelves.
  • Developed and implemented a new customer service program to increase customer satisfaction.
  • Developed and maintained relationships with key clients, including wholesale, retail, and special event customers.
  • Implemented and executed merchandising programs to maintain and increase sales.
  • Implemented quality control standards, conducting regular product and equipment inspections to ensure compliance.

Pct Apprentice

THR
Fort Worth, Texas
03.2022 - 07.2022
  • Provide basic medical care for patients.
  • Utilized problem-solving skills to identify and resolve issues relating to apprenticeship programs.
  • Monitored and charted vital signs, performed urinalysis, ECG, and bladder Doppler imaging.
  • Provided grooming and emotional support to patients.
  • Removed
  • IVs and replacing bandages.
  • Fed patients, monitoring, and aiding in bed sore prevention.
  • Assisted with changing incontinent patients with bed pans, urinals.
  • Cleaned stomas, assisted with feeding tube cleaning.
  • Practiced CPR and phlebotomy in a classroom setting.
  • Studied medical terminology, HIPAA laws, and insurance policies.
  • Recorded and reported patients' progress and/or activities to oncoming staff.
  • Provided comfort, empathy, and compassion to patients and family members.
  • Maintained company policies to ensure a pleasant experience.

Housekeeper

THR
Fort Worth, TX
01.2020 - 01.2021
  • Observed proper use of chemicals when cleaning various surfaces.
  • Followed safety procedures when handling hazardous materials.
  • Delivered requested items such as extra pillows or blankets to Patient rooms.
  • Inspected patient rooms after cleaning to ensure they were presentable.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Ensured that all health standards were met during cleaning operations.
  • Used cleaning chemicals following proper guidelines.
  • Maintained and organized cleaning supplies stock.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Returned rooms to occupant-ready status to satisfy future patients.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Supplied extra towels and toiletries when requested to optimize patient comfort.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

Staffing Coordinator

First Class Fort Worth
Fort Worth, TX
03.2016 - 05.2020
  • Monitored performance of temporary staff members throughout their assignment duration.
  • Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
  • Facilitated orientation sessions for new hires.
  • Maintained accurate and up-to-date employee records, including contact information and job classifications.
  • Assisted in the development and implementation of staffing strategies to attract quality candidates.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Managed recruitment process from job posting to interviewing and candidate selection.
  • Developed and maintained relationships with hiring managers to understand staffing needs.
  • Developed and maintained a pool of qualified candidates for future staffing needs.
  • Coordinated with training department to ensure employees met required qualifications and certifications.

Education

Some College (No Degree) - PCT

Dallas College
Dallas, TX

Skills

  • Cleanliness
  • Order taking
  • Attention to detail
  • Positive and professional
  • POS systems
  • Multitasking and organization
  • Conflict mediation
  • Team collaboration
  • Active listener
  • Hospitality service expertise
  • Decision-making
  • Professional demeanor

Timeline

Barista Trainee

Starburks
08.2024 - Current

Bakery Manager

Sprinkles and bows
05.2022 - Current

Pct Apprentice

THR
03.2022 - 07.2022

Housekeeper

THR
01.2020 - 01.2021

Staffing Coordinator

First Class Fort Worth
03.2016 - 05.2020

Some College (No Degree) - PCT

Dallas College

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Colentheia Johnson