Colerta Benavides
Administrative Assistant
Houston,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.
Overview
11
11
years of professional experience
Work History
Home Health Care Provider
Home Health Unlimited
10.2020 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Monitored progress and documented patient health status changes to keep care team updated.
Administrative Assistant
Acara Solutions
01.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Medical software Citrix workspace, Cerner, Epic One Connect, Outlook, Excel, Microsoft Word.
Home Health Aide
Megamed
04.2017 - 10.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
Customer Service Representative
Goodwill
05.2018 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Security Officer
Secure 1 One Security
09.2015 - 08.2016
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reported irregularities such as fire and safety hazards to maintenance.
Medical Biller and Coder
Exact Medical Billing
05.2012 - 12.2014
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Medical software, CUBS, AVAILITY, EPIC and NAVINET electronic billing systems.
Education
Non Degree Program - Medical Insurance Billing And Coding
Everest Institute
Houston, TX04.2012
Skills
- First Aid and Safety
- Knowledge of State Regulations
- Care Plan Assessment
- Data Entry Documentation
- Document Retrieval
- Records Management Systems
- Customer Service
- Program File Distribution
Timeline
Administrative Assistant
Acara Solutions
01.2022 - 01.2023
Home Health Care Provider
Home Health Unlimited
10.2020 - Current
Customer Service Representative
Goodwill
05.2018 - 05.2019
Home Health Aide
Megamed
04.2017 - 10.2020
Security Officer
Secure 1 One Security
09.2015 - 08.2016
Medical Biller and Coder
Exact Medical Billing
05.2012 - 12.2014
Non Degree Program - Medical Insurance Billing And Coding
Everest Institute
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