- Artificial Intelligence (AI) and Machine Learning
- Blockchain Technology and Cryptocurrency
- Design and Build Websites
- Open Source Intelligence
Cole Shuey
Jackson,TN
Summary
Certified IT Support Technician with experience in remote support, network management, and security. Proficient in troubleshooting hardware/software issues and configuring OS and network settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Prompt Engineer
Outlier Ai
01.2025 - Current
- Modeled predictions with feature selection algorithms.
- Compiled, cleaned and manipulated data for proper handling.
- Worked flexible hours across night, weekend, and holiday shifts.
IT Support Technician
Worldwide Tech Services
04.2024 - 01.2025
- Assemble and repair laptops and mobile devices, replacing hardware components.
- Configure network printers for team use, manage drivers, and resolve compatibility issues.
- Provide end-user training and support on security best practices.
- Utilize TCP/IP and DNS protocols for network integration.
- Manage user access controls and permissions to secure media files.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi
Sushi Chef
Rock N Roll Sushi
03.2023 - 12.2024
- Prepared high-quality seafood, rice and ingredients for sushi.
- Trained and managed kitchen personnel and supervised related culinary activity.
Associate
Kroger
07.2022 - 02.2023
- Performed cash, card, and check transactions to complete customer purchases.
- Prioritized helping customers over completing other routine tasks in store.
Chef Assistant
Costa's Grill
04.2021 - 09.2021
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
Education
GED -
GED
Greenfield, IN01.2021
Skills
- Assemble and optimize high-performance desktops and gaming systems
- Custom Hardware Builds
- Design and develop a responsive website with Typescript & Node JS
- Implement performance optimization best practices for improved user experience
- Utilized Custom Built extensive OSINT Tooling for assistance in Investigations
- Lenovo Qualified PC Service Technician
- API development
- Automated testing
- Software development
- Python programming
- Critical thinking
- Multitasking
- Effective communication
- Deep learning
Accomplishments
Achieved Defcon 32 Bug Bounty Village Challenge Coin by discovering a ccsr vulnerability in the Epic Games Collaboration.
Certification
- CompTIA ITF+ Certification, 2023, 700786823
- CompTIA A+ Certification, 2024
- CompTIA Sec+ Certification, 2025, 373049959
Defcon 32 BB Village Challenge Coin
Discovered a SSRF Vulnerability in the Epic Games Platform at the Defcon 32 Bug Bounty village, and was awarded a challenge coin.
Interests
Timeline
Prompt Engineer
Outlier Ai
01.2025 - Current
IT Support Technician
Worldwide Tech Services
04.2024 - 01.2025
Sushi Chef
Rock N Roll Sushi
03.2023 - 12.2024
Associate
Kroger
07.2022 - 02.2023
Chef Assistant
Costa's Grill
04.2021 - 09.2021
GED -
GED
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