Colette Bukowski
Highland Heights
Summary
Seasoned professional with extensive experience in behavioral healthcare and business development . Proven track record in leading teams, driving sales growth and enhancing organizational effectiveness. Expertise in program development, strategic planning and fostering key stakeholder relationships. Dedicated to advancing organizational goals through innovative solutions and continuous improvement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Associate Director, Business Development Behavioral Healthcare and Human Services
The Joint Commission
08.2019 - Current
- Company Overview: An independent, not-for-profit organization that accredits and certifies nearly 21,000 health care organizations and programs
- Responsible for new sales and pipeline management of assigned territory
- Actively engage in goal setting and forecasting to support goal achievement of business unit and division
- Maintain product and industry knowledge to support sales process
- Develop extensive customer resources to assist in sales process
- Support and guide organizations preparing for accreditation
- Collaborate with marketing, state and payor relations and operations
- Prepare and present professional presentations for organizations, stakeholders etc
- Conduct webinars to assist in sales and retention process
- Attend trade shows for retention and new lead generation
- Consistently exceed sales goals on a quarterly and annual basis
- An independent, not-for-profit organization that accredits and certifies nearly 21,000 health care organizations and programs
Behavioral Healthcare Surveyor
The Joint Commission
07.2017 - 07.2019
- Company Overview: An independent, not-for-profit organization that accredits and certifies nearly 21,000 health care organizations and programs
- Survey behavioral health care organizations throughout the United States
- Utilize systems analysis to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems
- Engage health care organization in interactive dialogues on standards-based issues in health care in order to assess compliance and identify opportunities for improving compliance
- Provide education and consultation around best practices
- Prepare management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points
- Effectively communicate with health care organization leadership and inspire then to excel in providing the safest, most effective care that is of high quality and value
- An independent, not-for-profit organization that accredits and certifies nearly 21,000 health care organizations and programs
Director, Care4U
CareSource
08.2016 - 03.2017
- Company Overview: A non-profit Medicaid Managed Care Organization that provides a continuum of health services to over 1.5 million people
- Provide leadership to management team and staff to develop and execute the regional strategic plan aligning to corporate goals and the triple aim
- Provide leadership and direction to care management staff to ensure the goals, standards, and compliance with CareSource, federal and state regulatory requirements are met
- Engage in investigations related to Fraud, Waste and Abuse as related to care management staff
- Work with Department, Market Leadership and staff to drive population health initiatives in the region
- Develop and review of department policies, procedures and processes
- Collaborate with organizational matrix partners on integration of cross departmental processes to achieve optimal efficiencies
- Promote operational excellence through process improvement and change management
- Collaborate with internal resources in monitoring service levels to meet requirements and analyze for trends
- Oversee departmental Clinical Quality initiatives and continuous improvement activities
- Develop strong external relationships and manage third party contracts to ensure maximization and quality
- A non-profit Medicaid Managed Care Organization that provides a continuum of health services to over 1.5 million people
Director, Community Based Services
Crossroads LCAC
07.2008 - 07.2016
- Company Overview: A behavioral and mental health organization that serves over 6,000 adolescents and youth annually
- Develop and implement programs to provide behavioral, mental health and prevention services to children, adolescents and families
- Develop and implement programs to expand services within the community to meet identified needs
- Lead sales and contract/account negotiation with community organizations for services and programs, including the implementation and budget process and ensure financial maximization
- Oversee the daily operations of School Based Services, Intensive Outpatient Services, Transitional Youth Services, AOD Prevention and other specialty programs with an operating budget of approximately $1,300,000
- Provide leadership, coaching, clinical and administrative supervision to Supervisors and other staff within the department
- Develop and maintain strong community relationships and collaborations
- Collaborate with other agency leaders/departments to evaluate, monitor, and modify agency policies, processes, procedures, and programming to ensure that the agency is adhering to governing boards/agencies standards
- Provide community education and presentations
- Lead quality improvement initiatives
- A behavioral and mental health organization that serves over 6,000 adolescents and youth annually
School Based Services Supervisor
Crossroads LCAC
07.2007 - 05.2008
- Company Overview: A behavioral and mental health organization that serves over 6,000 adolescents and youth annually
- Provide mental health services to children, adolescents and families in school and community settings
- Provide clinical and administrative supervision to a team of School Based Service Providers
- Develop new programs and community relationships to assist in expanding services
- Serve on the Quality Improvement Committee
- A behavioral and mental health organization that serves over 6,000 adolescents and youth annually
Clinical Counselor
The Haven Counseling Center
06.2006 - 06.2007
- Company Overview: A private for profit center that provides counseling to individuals across the lifespan
- Conduct individual, couple and family therapy for children, adolescents and adults
- Assess, develop and implement treatment plans to address client needs
- Maintain clinical records and documentation
- A private for profit center that provides counseling to individuals across the lifespan
Associate Teacher-Counselor
Positive Education Program, Day Treatment Program
04.2004 - 06.2007
- Company Overview: A non-profit agency providing strength-based special education and mental health services
- Provide individual and group services to children and adolescents within partial hospitalization program
- Develop and implement treatment plans to address specific client needs
- Maintain client records and documentation per agency requirements
- Coordinate services with school personnel and family to meet both educational and socio-emotional needs
- A non-profit agency providing strength-based special education and mental health services
Clinical Therapist
Applewood Centers, Inc.
06.2001 - 03.2004
- Company Overview: A private, non-profit agency providing behavioral health services for children from birth to age 21 and their families
- Conducted individual and family therapy for children (ages 4-18)
- Completed diagnostic interviews and assessments with children and families
- Developed and implemented treatment plans to address individual and family needs
- Coordinated services with psychiatry department, foster care department, and community agencies/providers
- Maintained clinical records and documentation per agency requirements
- Served as Clinical Representative on Alliance team to improve effectiveness of department functioning
- A private, non-profit agency providing behavioral health services for children from birth to age 21 and their families
Family Therapist
The Gregory Foundation, Inc.
05.1999 - 05.2001
- Company Overview: A private, non-profit agency, that provides an array of health services from a psycho-spiritual approach
- Conducted individual and family therapy for treatment foster care children (ages 4-15)
- Assessed, developed and implemented treatment plans and provide service coordination for children and families
- Developed, coordinated, and facilitated Multi-family Retreats for children and families
- Developed and implemented use of various documentation tools for clinical and case management purposes
- Developed and presented Agency Clinical Services Manual for staff training purposes
- A private, non-profit agency, that provides an array of health services from a psycho-spiritual approach
Family Service Coordinator
Institute for Family Centered Services
08.1998 - 04.1999
- Company Overview: A private organization that serves families with the most challenging circumstances via intensive in-home services
- Provided home-based counseling and service coordination to youth and families with emotional/mental health issues
- Co-facilitated adolescent girls Positive Peer Culture (PPC) group
- Conducted extensive family assessments, developed and monitored treatment plans, and provide treatment summaries
- A private organization that serves families with the most challenging circumstances via intensive in-home services
Education
Bachelor of Arts - Psychology
Marietta College
Marietta, OHMaster of Arts - Community Counseling
The George Washington University
WashingtonPost Master's Certificate - Clinical Community Counseling
Johns Hopkins University
Baltimore, MDSkills
- Advanced Presentation Skills
- Stakeholder Collaboration
- Healthcare Compliance
- Sales Strategy Development
- Effective Project Management
- Data-driven decision making
- Team Leadership
- Collaboration and teamwork
Certification
RPI Yellow Belt Certified
Timeline
Associate Director, Business Development Behavioral Healthcare and Human Services
The Joint Commission
08.2019 - Current
Behavioral Healthcare Surveyor
The Joint Commission
07.2017 - 07.2019
Director, Care4U
CareSource
08.2016 - 03.2017
Director, Community Based Services
Crossroads LCAC
07.2008 - 07.2016
School Based Services Supervisor
Crossroads LCAC
07.2007 - 05.2008
Clinical Counselor
The Haven Counseling Center
06.2006 - 06.2007
Associate Teacher-Counselor
Positive Education Program, Day Treatment Program
04.2004 - 06.2007
Clinical Therapist
Applewood Centers, Inc.
06.2001 - 03.2004
Family Therapist
The Gregory Foundation, Inc.
05.1999 - 05.2001
Family Service Coordinator
Institute for Family Centered Services
08.1998 - 04.1999
Bachelor of Arts - Psychology
Marietta College
Master of Arts - Community Counseling
The George Washington University
Post Master's Certificate - Clinical Community Counseling
Johns Hopkins University
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