Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Colette Burkhardt

Burbank,CA

Summary

Outgoing and professional host/server-trained with over 3 years of experience. Brings enthusiasm and etiquette to build a warm and professional atmosphere. Detailed knowledge of business offerings, with a strong passion for the culinary industry and customer service. Looking to contribute to the restaurant’s success with dedication, strong work ethic, and positivity.

Overview

3
3
years of professional experience

Work History

Host

Finney’s Crafthouse
08.2023 - Current
  • Cross-trained to handle different restaurant roles, including serving, kitchen and to-go stations.
  • Handles high-pressure situations with composure, effectively manages large parties or unexpected events during busy shifts.
  • Take reservations and to-go orders by phone, answer customer questions, and inform of accurate wait times.
  • Promote business loyalty by fostering positive customer relationships.

Host/Host Trainer

Wood Ranch
06.2022 - 08.2023
  • Trained new hosts on customer service best practices and restaurant policies to maintain high standards of service.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Developed rapport with frequently visiting guests to foster a sense of community within the establishment.

Education

Current: -

Glendale Community College
Glendale, CA

High School Diploma -

John Burroughs High
Burbank, CA
05.2024

Skills

  • Trained for serving and hosting
  • Team collaboration
  • Effective time management
  • Hospitality service expertise
  • Customer service
  • Multitasking proficiency
  • Guest relations
  • Effective customer upselling

Volunteer Work

  • Completed daily domestic tasks in shelters and group homes for assist people in need.
  • Helped coordinate food drives for local food banks during holidays.
  • Volunteer camp counselor for Girl Scout troops.

Timeline

Host

Finney’s Crafthouse
08.2023 - Current

Host/Host Trainer

Wood Ranch
06.2022 - 08.2023

Current: -

Glendale Community College

High School Diploma -

John Burroughs High

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