Colette Delvecchio
Chicago,IL
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Swedish Hospital
Chicago, IL
03.2015 - Current
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Created new patient accounts in EMR system as needed.
- Assisted with scheduling outpatient appointments.
Education
Certified Nursing Assistant -
City Colleges of Chicago - Wilbur Wright College
Chicago, IL06-2010
Some College (No Degree) -
Northeastern Illinois University
Chicago, ILSkills
- Multitasking and Organization
- Problem-Solving
- Medical Terminology
- Team Leadership
- Registration and Admissions
- Phone and Email Etiquette
- Payment Processing
- HIPAA Compliance
- Customer Service
Timeline
Patient Access Representative
Swedish Hospital
03.2015 - Current
Certified Nursing Assistant -
City Colleges of Chicago - Wilbur Wright College
Some College (No Degree) -
Northeastern Illinois University
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