Colette Emeterio

Assists and supports the branch manager in leading and coaching the branch team to meet and exceed performance targets, ensuring operational excellence, and providing an exceptional customer experience. In addition, building and retaining customer relationships, helping customers discover their financial needs, process transactions, resolve customer issues, open new accounts, assist customers through the lending process, offer convenience services and promote Flagstar within the community.

Helped customers discover their financial needs and processed transactions. Provided an outstanding customer experience by revolving customer issues, opened new accounts, and offered convenience services. Also, partnered with the branch team and specialists (loan and mortgage officers, financial consultants, and business bankers) to ensure customers had experts who could help them achieve their financial goals.

Interacted with customers and provided exceptional service by greeting them as they entered our branches, processed financial transactions in an accurate, efficient and friendly matter while maintaining operational excellence. I identified customer's needs for additional services and introduced them to a banker, certified lender or financial consultant when applicable.