Colette Gorman

Outreach Manager for the leading industry provider of captioning telephone services for the hearing impaired.

Responsible for generating referrals toward developing new business.

Develop and manage accounts including: ENTs, Audiologists, Primary Care Physicians, Hearing Instrument Specialists, Nurse Practitioners, Veterans Administration and Senior Living Community Life Enrichment Directors.

Represent CaptionCall at various trade events and conferences; health fairs and senior living communities throughout the central Pennsylvania.

Interviewed and trained new Account Managers; supervised 15+ employees.

90 % CaptionCall outreach resulting in productivity of CaptionCall services.

Consistently top 5 Account Managers who have the highest percentage of participating providers referring patients.

• Coordinated innovative strategies to accomplish objectives and boost long-term profitability
• Grew new business connections by strategically networking with industry experts; promoting listening devices
• Met and exceeded sales and growth goals by maintaining relationships with both customers and hearing vendors
• Recruited and hired experienced installers for company
• Excellent customer service, time management along with extended travel for optimum job performance
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.