Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Colette Hunter

Virginia Beach,VA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Clinical Applications Analyst

Sentara Health Systems
05.2014 - 03.2022
  • Answered technical questions regarding business and clinical aspects of application purchase and implementation.
  • Applied in-depth knowledge of applications to satisfy customer requirements for enhanced functionality.
  • Served as customer support assistant, fielding technical support concerns and guiding users through proper use of applications.
  • Taught customers to optimize use of assigned applications and specific project-driven tasks.
  • Developed and deployed queries, simple applications and moderately complex reports relevant to customer needs.
  • Demonstrated detailed technical knowledge of assigned applications.
  • Translated customer requests into software application solution specifications, appropriate to assigned tasks.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Offered input for complex documents to support client-ready final versions.
  • Developed diagrams to describe and lay out logical operational steps.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Skilled at working independently and collaboratively in a team environment.

Clinical Application Trainer

Sentara Healthcare
05.2007 - 06.2014
  • Coordinated technology events and marketing activities to engage customer base.
  • Demonstrated software technology to prospective customers in support of lead generation efforts.
  • Managed tracking of administrative activities and expenses, feedback collection and training reporting.
  • Prepared and delivered instructor-led training sessions for virtual product suite.
  • Listened to users, communicated training and translated technical information into easily understood terms.
  • Coordinated software conversion and implementation processes for company customers.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Offered assistance in implementing and developing training programs.
  • Tested new software and hardware prior to deployment.

Medical Practice Supervisor

Sentara Healthcare
05.2000 - 06.2006
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Ordered all office supplies and kept check on inventory levels.
  • Addressed and remedied all patient or team member issues.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Provided supervision and management to team of support personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Supervised team of Number office personnel.
  • Developed close working relationships with front office and back office staff.
  • Developed policies and procedures for effective practice management.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Created and implemented organizational policies and procedures.
  • Oversaw accounting, budgeting, and financial reporting.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Collaborated with store manager to maintain daily operations.

Education

Some College (No Degree) - Health Administration

TCC Community College
Virginia Beach, VA

Advanced Deploma - General Sudies

Floyd Kellam High School
Virginia Beach, VA
06.1996

Skills

  • Team Support
  • Problem Resolution
  • New Installations
  • Design Standards
  • Mission Critical Applications
  • Improvement Recommendations
  • Test Automation Software
  • Team Member Development
  • Operational Processes
  • Leading Software Development Teams
  • System Maintenance
  • Strategic Planning
  • Continuous Improvement Process
  • Training Design
  • Software Manual Writing
  • Status Reports
  • Maintaining Quality Assurance Standards
  • Operational Improvements
  • Information Processing
  • Developing Improvement Plans
  • Test and Optimize Systems
  • Customer Satisfaction
  • Change Management
  • Customer Relations
  • Providing Feedback
  • Key Performance Indicator Tracking
  • Business Processes and Procedures
  • Testing Scenarios
  • Presentation Materials
  • Usability Testing
  • Monitoring Data Quality
  • Train Users
  • Charge Capturing
  • Software Implementation
  • Gather Project Requirements
  • Clinical Standards
  • Effective Communication
  • Workflow Analysis
  • EMR Systems
  • Document Workflow
  • Information Systems Improvements

Certification

Epic-Cogito Certification

Timeline

Senior Clinical Applications Analyst

Sentara Health Systems
05.2014 - 03.2022

Clinical Application Trainer

Sentara Healthcare
05.2007 - 06.2014

Medical Practice Supervisor

Sentara Healthcare
05.2000 - 06.2006

Some College (No Degree) - Health Administration

TCC Community College

Advanced Deploma - General Sudies

Floyd Kellam High School

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Colette Hunter