Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Colette Jacobi

Post Falls,ID

Summary

Driven professional with extensive experience in office coordination and management, notably at Home Instead Senior Care Home. Excelled in optimizing processes and enhancing customer service, achieving significant improvements in client retention. Skilled in schedule coordination and team bonding, adept at streamlining operations and fostering interdepartmental communication for peak efficiency. Very quick to learn new skills and adapt to ever changing situations.

Overview

3
3
years of professional experience

Work History

Office Coordinator

Home Instead Senior Care Home
06.2023 - 06.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support, addressing routine, and special requirements.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
  • Streamlined office operations by implementing efficient filing systems and organizational tools.
  • Supported HR by completing new hire orientation, incident reports, and benefits paperwork on behalf of office employees.
  • Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
  • Completed bi-weekly payroll for [Number] employees.

On Call Scheduler

Home Instead
03.2022 - 11.2023
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Collaborated with HR personnel to ensure adequate staffing levels were maintained during peak periods while minimizing overtime costs.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Trained and supervised employees on office policies and procedures.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.

Caregiver

Privately Contracted
02.2021 - 02.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.

Education

High School Diploma -

Delta Charter High School
Aptos, CA
05.2018

Skills

  • Schedule Coordination
  • Office Administration
  • Office Management
  • Customer Service
  • File Organization
  • Client Relationship Management
  • Process Optimization
  • Clear oral/written communication
  • Excellent multi-tasking ability
  • Organizational Skills
  • Team Bonding
  • Workflow Optimization

Accomplishments

    Had the opportunity to work closely with Veteran Affairs, to help get veterans the In-Home care they need. Closely motnitored care of said Veterans, billing, care logs, care plans, and communcations with the VA. Built a wonderful professional relationship and brought a lot of happiness and comfort to alot of veterans.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Coordinator

Home Instead Senior Care Home
06.2023 - 06.2024

On Call Scheduler

Home Instead
03.2022 - 11.2023

Caregiver

Privately Contracted
02.2021 - 02.2022

High School Diploma -

Delta Charter High School

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Colette Jacobi