Proven track record in enhancing productivity and efficiency at Mountaire Farms of North Carolina, demonstrating exceptional inventory management and safety compliance. Skilled in machine operation and fostering team collaboration, significantly contributed to process improvements and workplace safety, achieving a notable increase in operational efficiency. Dependable Factory Worker with 5 years of experience operating the production line. Hardworking, physically fit and OSHA compliant. Experienced in handling raw materials and chemicals. Focused on ensuring products meet quality control standards. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hi, I’m
Colette Thornton
Lumberton,NC
Summary
Overview
10
years of professional experience
Work History
Mountaire Farms of North Carolina
Reconditioning Associate
06.2019 - 08.2024
Job overview
- Participated in regular team meetings, contributing insights and suggestions for process improvements that led to higher overall efficiency and productivity.
- Assisted in inventory management by accurately tracking incoming and outgoing vehicles throughout the reconditioning process.
- Operated various automotive tools and equipment safely, ensuring the effective completion of required tasks.
- Supported team goals by taking on additional responsibilities when necessary, contributing positively to overall workflow efficiency.
- Assisted in training new employees on proper techniques and procedures, ensuring a smooth transition into the role of Reconditioning Associate.
- Communicated effectively with supervisors regarding workload progress, reporting any issues or delays promptly for timely resolution.
- Improved departmental productivity through consistent dedication to completing tasks quickly without sacrificing quality or safety standards.
- Completed thorough inspections of completed work, ensuring all tasks met or exceeded company guidelines for quality assurance.
- Maintained a clean and organized workspace, adhering to company standards and promoting workplace safety.
- Collaborated with team members to efficiently complete reconditioning tasks within tight deadlines.
- Demonstrated adaptability in learning new techniques and technologies related to automotive reconditioning as industry trends evolved over time.
- Provided excellent customer service when interacting directly with clients during vehicle drop-off or pick-up appointments, addressing concerns professionally and courteously at all times.
- Achieved customer satisfaction by providing high-quality professional service.
Sykes Call Center
Customer Service Representative
02.2018 - 03.2019
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled more that 40 plus incoming and outbound calls on a daily basis.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Family Care Services
Home Health Aide
03.2014 - 06.2018
Job overview
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Monitored changes in clients' conditions to report concerns to supervisor.
Education
Huntington High SchoolShreveport, LA
High School Diploma
06.1988
University Overview
General Diploma
Skills
- Inventory Management Abilities
- Workplace Cleanliness
- Safety Compliance
- Production lines
- Machine Operation
- Shipment Preparation
- Finishing work
- Box assembly
- Power and hand tools
- Process Monitoring
- Quality grading
- Visual inspections
Timeline
Reconditioning Associate
Mountaire Farms of North Carolina
06.2019 - 08.2024
Customer Service Representative
Sykes Call Center
02.2018 - 03.2019
Home Health Aide
Family Care Services
03.2014 - 06.2018
Huntington High School
High School Diploma
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