Colette Truax
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at Smart and Final, leveraging strong organization skills and a service-oriented mindset. Excelled in problem-solving and customer service, significantly raising satisfaction ratings. Demonstrated exceptional time management and verbal communication, contributing to a loyal customer base and efficient team management.
Overview
8
8
years of professional experience
Work History
Receptionist
Restaurant Depot
08.2022 - 09.2024
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered the phone and assisted the guest in checking our inventory for the item they were searching for
- Often checked other surrounding locations for products that we did not have in store
Assistant Store Manager
Smart and Final
02.2020 - 08.2022
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interacted well with customers to build connections and nurture relationships.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Reported issues to higher management with great detail.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Cashier
El Pollo. Loco
01.2017 - 03.2020
- Assisted counter staff in packing ready orders and distributing to customers.
- Made change and issued receipts or tickets to customers for each transaction.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Promoted teamwork among employees by sharing responsibilities evenly across all stations during peak business hours.
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Accurately handled cash register transactions while providing excellent customer service.
- Provided beverage cups and condiments to increase customer convenience
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Provided correct change to customers while following cash handling policies and procedures.
- Resolved customer complaints independently or with aid of supervisor.
- Operated and sanitized kitchen and food preparation equipment.
- Provided customers with information on specials and discount deals.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Assisted with inventory management, resulting in reduced food waste and improved stock rotation.
- Utilised proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
- Served as a reliable employee with consistent punctuality and attendance record, setting an example for colleagues to follow suit.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Ensured compliance with local health regulations through diligent adherence to sanitation guidelines in both front-and back-of-house areas.
- Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
- Replaced CO2 tanks and soda syrups when depleted.
- Engaged customers to help create superior food and beverage experience.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
Education
John A Rowland High School
Rowland. Heights06-2007
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer Service
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- File Management
- Professional Demeanor
- Service-oriented mindset
Timeline
Receptionist
Restaurant Depot
08.2022 - 09.2024
Assistant Store Manager
Smart and Final
02.2020 - 08.2022
Cashier
El Pollo. Loco
01.2017 - 03.2020
John A Rowland High School
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