Colette Williamson
Pompano Beach,FL
Summary
Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Team Manager
Big Lots
Coral Springs, Florida
11.2020 - 01.2025
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible.
- Evaluated existing systems and procedures for effectiveness; identified opportunities for improvement; developed plans for implementation.
Manager
Sprint
Fort Lauderdale, Florida
01.2014 - 12.2020
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
Operating Manager
Eco star cleaning
Fort Lauderdale, Florida
09.2010 - 09.2013
- Maintained open communication channels among teams throughout the organization.
- Tracked inventory levels and adjusted purchasing orders accordingly.
- Created budget plans for departments within the organization to track spending against allocated funds.
- Managed staff scheduling to ensure adequate coverage at all times.
- Evaluated existing processes for potential opportunities for streamlining or automation.
- Developed and maintained relationships with vendors, suppliers, customers and other stakeholders.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss progress towards goals and objectives.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer service.
- Built strong operational teams to meet process and production demands.
Team Leader
Toys R Us
Coral Springs, Florida
04.2005 - 12.2009
- Provided coaching and feedback on employee performance, encouraging professional development.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Ensured compliance with all safety regulations in the workplace.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
Early Childhood Care And Education - Early Childhood Care And Education
Cornerstone Christian Academy
Fort Lauderdale, FL 09.2008 - 06.2009
Certified Nurse Assistant
Faith Fellowship Christian School
Lauderdale Lakes, FL 09.2007 - 09.2008
Skills
- Process improvement
- Performance evaluation
- Project management
- Compliance management
- Customer satisfaction
- Team building
- Conflict resolution
- Staff training
- Effective communication
- Team leadership
- Compliance assurance
- Motivational
- Customer focus
- Performance coaching
- Workforce planning
- Interpersonal communication
- Task delegation
- Communication skills
- Self motivation
- Teamwork
- Problem-solving aptitude
- Relationship building
Affiliations
- Gardening
- Learning
- Philosophy
- Yoga
- Charity work/volunteering
Timeline
Team Manager
Big Lots
11.2020 - 01.2025
Manager
Sprint
01.2014 - 12.2020
Operating Manager
Eco star cleaning
09.2010 - 09.2013
Early Childhood Care And Education - Early Childhood Care And Education
Cornerstone Christian Academy
09.2008 - 06.2009
Certified Nurse Assistant
Faith Fellowship Christian School
09.2007 - 09.2008
Team Leader
Toys R Us
04.2005 - 12.2009