Colicia Garman
Eustis,FL
Summary
Proven multitasker and quick learner, adept in operating switchboards and enhancing customer satisfaction, significantly improved call handling efficiency at Montgomery Wards Department Store. Demonstrates dependability and organizational skills, excelling in dynamic environments. Achieved notable success in streamlining operations and boosting profitability as a self-employed owner/operator.
Overview
18
18
years of professional experience
Work History
Switchboard Operator/ Office Files
Montgomery Wards Department Store
07.1997 - 07.1999
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
Owner/Operator
Self Employed
01.1995 - 02.1997
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Server and Cashier
Pizza Planet Restaurant
04.1981 - 06.1985
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Dental Assisting
Western Career College
Sacramento, CASkills
- Operating switchboards
- Dependability
- Telephone operations
- Quick-learning
- Active listening
- Customer follow-up
- Organizational skills
- Multitasking
Timeline
Switchboard Operator/ Office Files
Montgomery Wards Department Store
07.1997 - 07.1999
Owner/Operator
Self Employed
01.1995 - 02.1997
Server and Cashier
Pizza Planet Restaurant
04.1981 - 06.1985
Dental Assisting
Western Career College
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