Summary
Overview
Work History
Education
Skills
Timeline
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Colin Armstrong

Clovis,New Mexico

Summary

Production Supervisor focused on producing high quality products that exceed customer expectations and help achieve company production and revenue goals.

Overview

10
10
years of professional experience

Work History

Body Tech

Benders Chevy
02.2014 - 07.2015
  • Replaced and repaired vehicle parts according to work order instructions.
  • Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
  • Operated hand-held spray guns and automated spray paint.
  • Organized safe and compliant disposal of hazardous materials to protect team members and local environment from damage.
  • Maintained equipment functionality with regular inspections, disassemblies and cleaning of component parts.

Office Manager

Rembrandts Collision Center
07.2015 - 07.2016
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Organized ongoing maintenance schedules to boost system performance.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Identified and solicited sales prospects in agency databases.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Addressed average of 15-25 customer inquiries and complaints each week.
  • Closed an average of 10-15 new sales per week.
  • Collected all premiums on or before effective date of coverage.
  • Followed up with customers on unresolved issues.
  • Calculated quotes and educated potential clients on insurance options.
  • Tracked progress of all outstanding insurance claims.
  • Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
  • Finalized sales and collected necessary deposits.

Production Manager

Impact Collision Center
07.2016 - 07.2019
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Led quality control initiatives to reduce downtime and boost profits.
  • Planned, organized and managed operations, including ordering materials and supplies, workflow management and timely production.
  • Escalated safety and quality issues and initiated remedial actions promptly.
  • Championed quality initiatives.
  • Coordinated activities required to bring product to market, including aligning teams involved and bridging any gaps between different functions.
  • Overcame obstacles and variables to maintain production efficiency, meet deadlines and achieve high levels of profitability.
  • Managed product quality to guarantee compliance with quality policies, procedures and systems.
  • Successfully managed production activities so all orders were shipped on time.
  • Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
  • Managed documentation of and training on production procedures and work instructions.
  • Supported development of paint operations staff to meet competency and performance expectations.
  • Increased production from 4 units to 6 units per week.
  • Determined suitable crewing requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
  • Oversaw scheduling and job backlogs to properly allocate personnel and material resources.
  • Lead and guided team of 21 production professionals.
  • Assigned appropriate manufacturing supervisor, assembler and operator duties.
  • Standardized production procedures, job roles and quality assurance guidelines.
  • Designed and implemented new production schedule to reduce loss in labor and inventory.

Quality Technician

Cummins
07.2019 - 02.2022
  • Evaluated samples against standards by completing measurements, visual inspections and other established tests.
  • Inspected components and compared against standards to meet regulatory requirements.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Safeguard customer requirements as well as product quality standards by delivering support.
  • Enhanced manufacturing processes by implementing standardized testing procedures and documentation practices.
  • Reduced production defects by collaborating with engineering teams to develop corrective actions.
  • Improved product quality by conducting thorough inspections and identifying areas for improvement.
  • Increased customer satisfaction by addressing and resolving quality-related complaints in a timely manner.
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards throughout the entire production process.
  • Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
  • Conducted root cause analysis for recurring defects, enabling targeted corrective actions that reduced future occurrences significantly.
  • Managed calibration schedules for all measurement equipment, ensuring accurate readings and minimal downtime due to maintenance or repairs.

Production Technician

Cummins
02.2022 - Current
  • Enhanced product quality through rigorous testing and adherence to industry standards.
  • Reduced equipment downtime by performing timely maintenance and troubleshooting technical issues.
  • Collaborated with cross-functional teams to ensure smooth workflow and timely completion of projects.
  • Trained new team members on company protocols, safety procedures, and equipment operations, ensuring a skilled workforce.
  • Safeguarded workplace safety by adhering to OSHA guidelines and reporting potential hazards promptly.
  • Contributed to inventory control by accurately tracking raw materials usage and finished goods stock levels.
  • Utilized strong analytical skills to identify bottlenecks in the production line, enabling targeted improvements for greater efficiency.
  • Implemented cost-saving measures by identifying areas for improvement within the manufacturing process, reducing operational expenses without compromising quality standards.
  • Effectively communicated with team members across various departments to resolve any issues impacting production schedules or performance metrics promptly.
  • Transferred hazardous or non-hazardous waste materials to collection areas for disposal, recycling or reuse.
  • Collaborated with engineering and other departments to meet production goals and promote teamwork.

Education

High School Diploma - undefined

Clovis High School
Clovis, NM
2010

Skills

  • Quality inspection
  • Production line management
  • Assembly and production
  • Production planning
  • Staff management
  • Team leadership
  • Quality assurance training
  • Customer support
  • Working knowledge of engineering
  • Strong market sense
  • Strong leadership abilities
  • Continuous improvements
  • Customer-oriented
  • Practices safety and sanitation standards
  • Quality assurance

Timeline

Production Technician

Cummins
02.2022 - Current

Quality Technician

Cummins
07.2019 - 02.2022

Production Manager

Impact Collision Center
07.2016 - 07.2019

Office Manager

Rembrandts Collision Center
07.2015 - 07.2016

Body Tech

Benders Chevy
02.2014 - 07.2015

High School Diploma - undefined

Clovis High School

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Colin Armstrong