Summary
Overview
Work History
Skills
AVAILABLE
Timeline
Generic

Colin Aucoin

Room Attended
Niagara Falls,ONTARIO

Summary

Responsible individual with experience working at several hotels and resorts in a housekeeping capacity. Looking to bring reliable and well-developed skills as a guest room attendant to a new organization.

Personable housekeeper with exceptional issue-resolution skills and safety knowledge. Bilingual and compassionate with proactive attitude. Known for reliability and workplace resourcefulness.

Overview

18
18
years of professional experience

Work History

Room Attendant

The Cadillac Motel
01.2021 - 01.2023
  • Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive year round.
  • Supported team members in completing daily responsibilities, fostering a collaborative work environment.
  • Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checking.
  • Reduced guest complaints by promptly addressing and resolving housekeeping issues.
  • Removed bed sheets and towels from rooms and per-treated stains to maintain and restore linen condition.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.

Retail/Sales

Christmas In Niagara Falls
08.2019 - 07.2021
  • Promoted salon-exclusive products to increase retail sales.
  • Tagged and prepared new merchandise for retail sales.
  • Processed payments for rental equipment, recreation activities and retail sales.
  • Informed guests of appropriate products available to increase retail sales.

Bartender/Server

The Falls & Firkin Pub
04.2009 - 03.2018
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Server

Mama Mia's Restaurant
05.2007 - 01.2009
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Houseman/Executive

Colin
05.2005 - 02.2007
  • Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
  • Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
  • Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
  • Contributed to the hotel''s green initiatives by adhering to proper recycling and waste disposal practices consistently.

Skills

    Guest Relations

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AVAILABLE

NOTE: Available for all days (7DAYS A WEEK) including holidays and weekends . FULL TIME OR PART TIME .

Timeline

Room Attendant

The Cadillac Motel
01.2021 - 01.2023

Retail/Sales

Christmas In Niagara Falls
08.2019 - 07.2021

Bartender/Server

The Falls & Firkin Pub
04.2009 - 03.2018

Server

Mama Mia's Restaurant
05.2007 - 01.2009

Houseman/Executive

Colin
05.2005 - 02.2007

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Colin AucoinRoom Attended