Colin Balecha
North Las Vegas,NV
Summary
Versatile and solutions-oriented with leadership training, excellent research, time-management and problem-solving skills, highly organized with the ability to manage multiple projects and consistently meet deadlines. Constantly striving to learn and exceed by gaining the experience needed to be successful in the field of healthcare administration. Experienced in both administrative and clinical duties as well as a true passion for helping people in the health profession. Also experienced with being an enthusiastic and diligent marketing and sales employee with an excellent sales and patient satisfaction record. Able to provide employers with administrative support as well as adapting to where help is needed. Adept at maintaining cordial and professional relationships with colleagues and clients while being able to not only function very well independently but also as part of a team.
Overview
7
7
years of professional experience
Work History
Account Manager
ProCaps Labs
02.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Document customer inquiries and actions on tracking system and/or by completing logs.
- Maintain confidentiality and sensitivity in all aspects of internal and external contacts.
- Manage steady volume of calls on a daily basis and prioritize follow-through.
- Identify errors promptly and determine what corrective steps may be taken to resolve errors.
Administrative Assistant
Crothall Healthcare Inc.
05.2021 - 02.2022
- Provides administrative in all areas including scheduling meetings and conference calls, booking travel, ordering supplies, and additional duties.
- Prepares memorandums outlining administrative procedures and policies.
- Assists in managing calendars and tracking PTO.
- Handles incoming calls and correspondence and responds independently as directed.
- Maintains office supply inventory and order supplies.
- Arranges programs, events, or conferences including booking facilities and caterer as needed.
- Monitors company credit card transactions and prepares expense reports.
- Books travel plans and itineraries and compiles documents for travel-related meetings. Performs other duties as assigned.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Business Development Manager
KCA Neurology
08.2019 - 04.2021
- Promotes strategic growth for KCA Neurology by identifying leads and closing out patient referral cases to increase patient volume.
- Develops new and potential accounts in need of neurological care.
- Provides and coordinates development of sales and marketing material for target markets.
- Maintains successful relations with referring and potential referring offices by interacting professionally and proactively.
- Acts as a liaison between doctors and vendors by scheduling and coordinating meetings.
- Tracks and monitors sales activity and related responsibilities.
- After evaluating client and patient needs, it is then discussed with the medical director and office administrator to continuously create an effective plan to execute services.
Clinical Administrative Coordinator
KCA Neurology - Clarksville
01.2017 - 08.2019
- Enhanced patient experience by efficiently managing the coordination of clinical services and appointments.
- Streamlined administrative processes for increased efficiency in supporting clinical staff members.
- Facilitated communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
- Billing; Collect copays, balances and any self-pay fees.
- Mail sorting, replying to emails, and manage patient referrals.
- Room patients, take history, get vital signs, reconcile medications, write prescriptions for MD/NPP signature, check patients out after visit.
- Keep up with appointment wait times (lobby and in exam rooms) and work to keep clinic running on time.
- Operate office equipment, such as voicemail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports.
- Maintain medical records, technical library, or correspondence files.
- Perform various clerical or administrative functions, such as ordering and maintaining inventory of supplies.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Any other related duty per managing partner to ensure highest quality of patient service.
Education
Bachelor of Science - Healthcare Management
Austin Peay State University
Clarksville, TN2017
Skills
- Microsoft office
- Billing
- Office Support (phones, faxing, filing)
- Account management
- Business Development and Planning
- Prior Authorizations
- Staff Supervision
- Recruiting and Interviewing
- Product Sales
- Client Relations
Additional Information
“Colin is a very enthusiastic individual who is willing to help in any
way he can. Colin is very receptive to the residents as well as family
and community members. He always maintained professionalism and a
positive attitude. Colin exhibited attention to detail, accountability
and follow through. Over the course of his internship Colin has grown in
regard to knowledge base, professional communication skills, organization and
follow-up. It has been a pleasure and I hope our career paths cross again
in the future.” - De'Shae Roseboro, Director of Activities, Signature Healthcare
Timeline
Account Manager
ProCaps Labs
02.2022 - Current
Administrative Assistant
Crothall Healthcare Inc.
05.2021 - 02.2022
Business Development Manager
KCA Neurology
08.2019 - 04.2021
Clinical Administrative Coordinator
KCA Neurology - Clarksville
01.2017 - 08.2019
Bachelor of Science - Healthcare Management
Austin Peay State University
Similar Profiles
Nicole TartaglioNicole Tartaglio
Vitamin Specialist at ProCaps LabsVitamin Specialist at ProCaps Labs
ALEJANDRO RODRIGUEZALEJANDRO RODRIGUEZ
Marketing & Trade Marketing Intern at ProCaps LabsMarketing & Trade Marketing Intern at ProCaps Labs
Nicole TartaglioNicole Tartaglio
Vitamin Specialist at ProCaps LabsVitamin Specialist at ProCaps Labs