Colin Burk
Skagway
Summary
Professional team leader in lift operations, prepared for new challenge in field. Proven ability to manage lift operations effectively while ensuring safety and customer satisfaction. Known for strong collaboration skills and reliability, easily adapting to changing needs. Skilled in team management and operational safety, valued for proactive and dependable approach.
Experienced with leading tours and engaging with diverse groups. Utilizes deep knowledge of historical sites and cultural attractions to create memorable experiences. Track record of strong communication skills and exceptional customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bicycle Tour Guide
Sockeye Cycle
04.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Checked tour vehicles for cleanliness, safety and functionality.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Lift Operations Lead
Mission Ridge LLC
10.2024 - 04.2025
- Responsible for managing the operations of a lift for each given day
- Managing breaks for employees working on the lift
- stepping in on busy days or on busy lifts to relieve pressure
- navigating the mountain quickly and efficiently to maximize time for other staff breaks
- Keeping a cool head in the event of any lift incidents, while managing guest relations.
Server/Bartender/Expo
Jackson Street Tavern
06.2019 - 04.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Rock Climbing Instructor
Approach Climbing Gym
05.2023 - 10.2023
- Advised students on selecting and developing effective study habits for self-enrichment topics.
- Implemented research-based curriculum and instructional strategies for self-enrichment topics.
- Designed and implemented activities to help students explore and develop interests.
- Assisted students in developing self-advocacy and support skills.
Education
High School Diploma -
Central High School
01.2019
Skills
- Fast Learner, and expert communicator I thrive working in a team environment, and truly enjoy the feeling of working as one unit to accomplish goals I always bring positivity and professionalism to work, it is rare to see me without a smile on my face and something nice to say
- Work Area Cleanliness, I enjoy maintaining cleanliness and upkeep of any working environment Understand that the cleaner and more organized something is the better prepared we as a team are
- Enjoy working in high pressure environments, I thrive in fast paced work where I can stay moving and enjoy the feeling of satisfaction after a busy rush
- Technical problem solving, my time spent as a guide and instructor has helped me to adapt on the fly to unique situations as they present themselves and respond accordingly
- Continuous professional development, I enjoy taking on new work and new challenges often I am constantly trying to push myself to take on bigger and more complex challenges and increase my skillset
- Exceptional communication
Accomplishments
Completed an independent 360 mile bicycle ride within 52 hours under the banner of Sockeye cycle, and represented the company at many bicycle races in the Yukon territory of Canada.
Went from a total novice at Snowboarding and working on a mountain, to a trusted and valuable leader on the team within my first season. Becoming an expert quickly on snow sports and the interconnected nature of life on the mountain.
Certification
First Aid and CPR certified
Timeline
Lift Operations Lead
Mission Ridge LLC
10.2024 - 04.2025
Bicycle Tour Guide
Sockeye Cycle
04.2024 - Current
Rock Climbing Instructor
Approach Climbing Gym
05.2023 - 10.2023
Server/Bartender/Expo
Jackson Street Tavern
06.2019 - 04.2024
High School Diploma -
Central High School
Hobbies and Interests
Passionate about music and public access services, specifically public radio and broadcast. This interest manifests in the form of technical knowledge and training, gained through my own personal time, as well as time spent working in studio spaces. Passion for writing, specifically non-fiction as it relates to the people I've met and the stories I have been fortunate enough to gather with my travels through different parts of the world. Motivated deeply by the things I don't know. Active cyclist as well, and I enjoy seeing the world on my two wheels as much as possible.
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