Summary
Overview
Work History
Education
Skills
Timeline
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Colin Byrne

Wellington,FL

Summary

Dedicated hospitality professional and customer-oriented General Manager, with a history of meeting company goals and utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent customer relations aptitude and relationship building skills. Can successfully manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.

Overview

21
21
years of professional experience

Work History

General Manager

Duffy's Sports Grill
01.2019 - Current
  • Increased overall restaurant efficiency by improving operations and implementing innovative managerial strategies.
  • Managed a diverse team of professionals, prioritizing a positive work environment and high employee satisfaction.
  • Applied effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Encouraged continuous improvement initiatives that enhanced operational performance across all departments.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance standards.
  • Executed innovative programs to increase employee loyalty and reduce turnover.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Booking Manager

Gertrude Byrne Promotions
02.2012 - 11.2018
  • Managed high-profile clients with professionalism, resulting in strong company-client relationships.
  • Modernized booking procedures for improved client experience and increased repeat business.
  • Increased customer satisfaction by efficiently managing and processing bookings for various events.
  • Successfully managed a high volume of bookings while maintaining excellent attention to detail and organization skills.
  • Maintained accurate records of all client interactions, contracts, and other pertinent documentation in an organized manner.
  • Balanced multiple priorities while maintaining a high level of professionalism and attention to detail in managing booking requests and client relations.

Operations & Bar Manager, Entertainment Director

Inn At Leeds
05.2003 - 01.2011
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Closed out cash register and prepared cashier report at close of business.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Developed unique events and special promotions to drive sales.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Education

BBA - Business Management

University At Buffalo (SUNY Buffalo)
Buffalo, NY

Emergency Medical Technician - Emergency Medical Technician

EMS Academy
Plantation, FL

Skills

  • Labor Cost Controls
  • P&L Management
  • Consistently Meet Goals
  • Cost Reductions
  • Staff Supervision
  • Operations Oversight
  • Customer Relationship Management
  • Quality Management
  • Staffing
  • Efficient Multi-Tasker
  • Problem Resolution
  • Facility Management

Timeline

General Manager

Duffy's Sports Grill
01.2019 - Current

Booking Manager

Gertrude Byrne Promotions
02.2012 - 11.2018

Operations & Bar Manager, Entertainment Director

Inn At Leeds
05.2003 - 01.2011

BBA - Business Management

University At Buffalo (SUNY Buffalo)

Emergency Medical Technician - Emergency Medical Technician

EMS Academy

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Colin Byrne