Colin Cawlfield
Rochester
Summary
Dynamic leader with a proven track record at Jersey Mike's Subs, excelling specifically in customer service and conflict management. Skilled in fostering community engagement and mentorship for my peers and the generations after me, I prioritize emotional intelligence and problem-solving to enhance morale and satisfaction. Committed to creating positive environments and sacrificing what I can offer for those in need, I consistently go the extra mile for those I serve in the workplace or out in the world.
Overview
3
3
years of professional experience
Work History
Leader in Training
Young Life
01.2025 - Current
- Heavily focused on ministry
- Outreaching to kids in need of a place to feel loved and wanted
- Working with fellow leaders to come up with ways to keep kids engaged with our program
- Offering mentorship for kids new in their walk with the Lord and in life
- Introducing kids to the word
- Putting our time and effort into leading these children to a better and brighter life
Head Shift Lead
Jersey Mike's Subs
12.2023 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained high safety standards through thorough training, regular inspections, and adherence to company policies.
- .Continuously sought opportunities for personal and professional growth, staying current on industry trends and best practices to better serve the organization''s needs.
- Enhanced employee morale through recognition programs, team-building activities, and open lines of communication.
- Highly encouraged myself and co-workers to familiarize ourselves with our clientele to breed and environment for our customers
- Spoke to customers and co-workers as friends not strangers to ensure the feeling of belonging
- Strived to cultivate a place of going the extra the mile for doing good, even when there is no benefit
- Enacted the values of giving to our community, having fun among the customers and our co-workers, upholding our integrity, staying sharp within our tasks, staying hungry for more opportunities to do good.
Lead Server
The Villages at Unity
02.2022 - 07.2023
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Worked very closely with the Elderly in this retirement home
- Cultivated warm relationships with regular residents.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Gladly went out of my way to help residents in need regardless of task
- Went the extra mile to cultivate an environment of safety, warmth, and familiarity for the residents
Education
GED -
Gates Chili High School
Rochester, NY06-2022
Skills
- Guidance and Support
- Youth Community Involvement
- Safety training
- Customer Service Expertise
- Conflict Management Expertise
- Public Outreach Initiatives
- Active listening
- Emotional intelligence
- Problem solving
- Positive reinforcement
- Self-awareness
Languages
American Sign Language
Limited Working
Timeline
Leader in Training
Young Life
01.2025 - Current
Head Shift Lead
Jersey Mike's Subs
12.2023 - Current
Lead Server
The Villages at Unity
02.2022 - 07.2023
GED -
Gates Chili High School
Similar Profiles
Collin MurphyCollin Murphy
Student Staff at Young LifeStudent Staff at Young Life
Ernestina CaballeroErnestina Caballero
Additional Responsibilities at Young LifeAdditional Responsibilities at Young Life
JONATHAN LEWISJONATHAN LEWIS
Area Director at Young LifeArea Director at Young Life