Colin Cawlfield
Rochester
Summary
Dynamic leader with a proven track record at Jersey Mike's Subs, excelling specifically in customer service and conflict management. Skilled in fostering community engagement and mentorship for my peers and the generations after me, I prioritize emotional intelligence and problem-solving to enhance morale and satisfaction. Committed to creating positive environments and sacrificing what I can offer for those in need, I consistently go the extra mile for those I serve in the workplace or out in the world.
Overview
3
3
years of professional experience
Work History
Leader in Training
Young Life
01.2025 - Current
- Heavily focused on ministry
- Outreaching to kids in need of a place to feel loved and wanted
- Working with fellow leaders to come up with ways to keep kids engaged with our program
- Offering mentorship for kids new in their walk with the Lord and in life
- Introducing kids to the word
- Putting our time and effort into leading these children to a better and brighter life
Head Shift Lead
Jersey Mike's Subs
3170 Chili Ave Unit 10, Rochester NY
12.2023 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained high safety standards through thorough training, regular inspections, and adherence to company policies.
- .Continuously sought opportunities for personal and professional growth, staying current on industry trends and best practices to better serve the organization''s needs.
- Enhanced employee morale through recognition programs, team-building activities, and open lines of communication.
- Highly encouraged myself and co-workers to familiarize ourselves with our clientele to breed and environment for our customers
- Spoke to customers and co-workers as friends not strangers to ensure the feeling of belonging
- Strived to cultivate a place of going the extra the mile for doing good, even when there is no benefit
- Enacted the values of giving to our community, having fun among the customers and our co-workers, upholding our integrity, staying sharp within our tasks, staying hungry for more opportunities to do good.
Lead Server
The Villages at Unity
1477 Long Pond Rd, Rochester NY
02.2022 - 07.2023
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Worked very closely with the Elderly in this retirement home
- Cultivated warm relationships with regular residents.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Gladly went out of my way to help residents in need regardless of task
- Went the extra mile to cultivate an environment of safety, warmth, and familiarity for the residents
Education
GED -
Gates Chili High School
Rochester, NY06-2022
Skills
- Guidance and Support
- Youth Community Involvement
- Safety training
- Customer Service Expertise
- Conflict Management Expertise
- Public Outreach Initiatives
- Active listening
- Emotional intelligence
- Problem solving
- Positive reinforcement
- Self-awareness
Languages
American Sign Language
Limited Working
Timeline
Leader in Training
Young Life
01.2025 - Current
Head Shift Lead
Jersey Mike's Subs
12.2023 - Current
Lead Server
The Villages at Unity
02.2022 - 07.2023
GED -
Gates Chili High School