Colin Champion
Jacksonville,FL
Summary
Dynamic independent contractor with a proven track record at Metronet, excelling in client relationship building and problem-solving. Successfully delivered high-quality projects on time, enhancing customer satisfaction and retention. Skilled in equipment repair and operations oversight, I thrive in fast-paced environments, adapting to challenges while maintaining safety compliance and effective communication.
Overview
31
31
years of professional experience
Work History
Independent Contractor
ATT
09.2024 - 10.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Was lead technician in charge of a crew of 15.
- Was in charge of plan route for the crew and sorting through the jobs to insure each member was given jobs they could handle.
- Assisted crew members who needed help on tough jobs and ran material to those who needed it
- Tested and Repaired phone lines to get customers back up
Independent Contractor
Metronet
03.2022 - 09.2024
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Installed fiber equipment in customers homes
- Ran fiber lines to homes to supply signal
Independent Contractor
Metronet
01.2022 - 03.2022
- Adapted quickly to changing demands or unforeseen challenges within a project's scope without compromising results.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Installation of fiber communication equipment and lines to house
- Evaluated problems and came up with solutions to customer problems
Independent Contractor
Metronet
02.2021 - 12.2021
- Evaluated customer needs and feedback to drive product and service improvements.
- Changing fiber optic equipment to update customers to a new system
- Supervised a crew of 5 during the project and offered input to problems crew members had
Independent Contractor
Metronet
08.2019 - 02.2021
- Installed fiber optic equipment into customers homes
- Ran fiber lines to supply home with fiber optic signal
- Evaluated customer problems and found solutions to issues to get the customer back in service
Independent Contractor
Metronet
03.2019 - 08.2019
- Trained new team members to apply best coding best practices and proper use of development tools.
- Installation of fiber equipment in customers homes
- Ran fiber lines to customers homes to supply signal
Independent Contractor
Comcast, Xfinity
09.2018 - 03.2019
- Installation with cable equipment to customers homes
- Ran coax lines to homes to supply signal
- Evaluated customers problems and found solutions to get them back up
Electrical Apprentice
HMC Products
07.2010 - 09.2018
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
Assembly Line Worker
Chrysler
11.1993 - 03.2009
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Education
High School Diploma -
Belvidere High School
Belvidere, IL05.1993
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Scheduling
- Equipment Repair
- Operations oversight
- Customer retention strategies
- Work inspections
- Customer support
- Problem-solving
- Critical thinking
- Task prioritization
Timeline
Independent Contractor
ATT
09.2024 - 10.2024
Independent Contractor
Metronet
03.2022 - 09.2024
Independent Contractor
Metronet
01.2022 - 03.2022
Independent Contractor
Metronet
02.2021 - 12.2021
Independent Contractor
Metronet
08.2019 - 02.2021
Independent Contractor
Metronet
03.2019 - 08.2019
Independent Contractor
Comcast, Xfinity
09.2018 - 03.2019
Electrical Apprentice
HMC Products
07.2010 - 09.2018
Assembly Line Worker
Chrysler
11.1993 - 03.2009
High School Diploma -
Belvidere High School
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