Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hi, I’m

Colin Crotty

Customer Success Manager
Fernandina Beach,FL
Colin Crotty

Summary

Knowledgeable & result-driven client-facing professional with 4+ years of experience in successfully aligning customer needs with product solutions to exceed revenue goals. Possess strong customer orientation, great communication skills, excellent problem-solving ability, and effective collaboration expertise to achieve success in every endeavor.

Overview

4
years of professional experience
4
years of post-secondary education
4
Certifications

Work History

Sanity.io
San Francisco, CA

Product Advocate
08.2021 - Current

Job overview

  • Generated $300K in new & upgrade ARR through consultative selling, proactively managing customer relationships, and providing forward-thinking strategies to business needs
  • Implemented inbound, outbound, and product-led growth campaigns that resulted in $2 million in enterprise-closed won business
  • Liaised with 30+ accounts monthly via ad hoc status calls to review monitored metrics and implement prescriptive resolutions for an enhanced customer experience
  • Cross-functionally collaborated with the support & solutions engineering team to identify, triage, and resolve technical issues
  • Tasked with training a team of 5 on product comprehension and revenue processes to achieve maximum efficiency

TripActions
New York, NY

Mid-Market Sales Development Representative
11.2019 - 08.2021

Job overview

  • Attained 110% of quota achieving over $20 million of self-sourced close won business over 12 months
  • Promoted upmarket from commercial segment to mid-market by utilizing revamped acquisition strategies with economic buyers resulting in a 10% increase in monthly attainment
  • Managed complete sales cycle through initiation, discovery, demonstration, and facilitated closing for Account Executives
  • Served as dedicated onboarding mentor and trainer on identified best practices, organization specific sales processes, and tech stack comprehension leading to efficient ramp up periods and reducing ramp up timeline by 20%

Managed By Q
New York, NY

Expansion Sales Development Representative
06.2019 - 10.2019

Job overview

  • Achieved 100% of monthly quota that resulted in $10K+ of monthly recurring revenue over 5 months
  • Leveraged creative strategies and personalized outreach approaches to achieve high-volume opportunity generation, creating 75 qualified opportunities within 5 months
  • Launched go-to market strategies in new regions by thoughtfully developing strong relationships with companies such as Outreach.io, Compass, and UiPath

Argyle
New York, NY

Sales Development Representative
11.2018 - 04.2019

Job overview

  • Consistently surpassed quota at 150% that resulted in $500k of close won business over
  • Executed outbound sales campaigns through traditional sales channels to target companies ranging from Fortune 100 companies to early-stage startups
  • Coordinated with management to roll out Zoominfo and developed organization-wide playbook

Education

Brookdale Community College

Associate of Arts from Media Studies
09.2013 - 05.2015

University Overview

Rutgers University
New Brunswick

Bachelor of Arts from Information Technology & Informatics, Entrepreneurship
05.2015 - 05.2017

University Overview

Skills

Customer Relations

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Software

Salesforce

Linkedin Sales Navigator

Drift Chat & Video

Zoom, Slack

Looker

Certification

JB Sales Training: Filling the Funnel & Driving to Close

Timeline

Product-Led Fundamentals

02-2022
Product Advocate
Sanity.io
08.2021 - Current

Force Management: Command The Message

07-2020

MEDDIC Certified

03-2020

JB Sales Training: Filling the Funnel & Driving to Close

02-2020
Mid-Market Sales Development Representative
TripActions
11.2019 - 08.2021
Expansion Sales Development Representative
Managed By Q
06.2019 - 10.2019
Sales Development Representative
Argyle
11.2018 - 04.2019
Rutgers University
Bachelor of Arts from Information Technology & Informatics, Entrepreneurship
05.2015 - 05.2017
Brookdale Community College
Associate of Arts from Media Studies
09.2013 - 05.2015

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Colin CrottyCustomer Success Manager