Summary
Overview
Work History
Education
Certification
Software
Timeline
Generic

Colin Johnson

Lincoln

Summary

As an IT Professional with almost 15 years of experience in different sectors of the industry, I have a strong track record of successfully designing, implementing, and managing integrated systems and delivering solutions to customers.


I have a demonstrated ability to align project objectives with business goals, oversee timelines, manage resources, and provide robust project and communication plans to business stakeholders. Proven experience in the scoping, design and implementation of business processes based on stakeholder needs.


I am searching for a role that allows me to actively engage with customers to build and deliver robust solutions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Director of Systems & Services

Brown University
09.2020 - Current
  • Responsible for data integrity and enterprise systems integration within the Facilities Management Department, aligning technology services with departmental and university goals.
  • Leads the continued implementation and enhancement of our IWMS (Planon) while overseeing business processes, standard operating procedures, system integrations, and strategic alignment.
  • Provides strategic oversight and project management for critical software systems, ensuring data accuracy, end-user support, and continuous improvement for 24/7/365 business critical systems.
  • Manages relationships with centralized IT teams ensuring that FM applications align with IT governance practices and that initiatives align with departmental and university goals.
  • Manages internal IWMS support team and external support consultants, ensuring that work aligns with organizational needs and priorities.
  • Manages and provides strategic oversight for the Facilities Information Systems team, responsible for the creation and maintenance of all university space, GIS, CAD & Revit data.

Senior Application Engineer

Brown University
08.2018 - 09.2020
  • Responsible for the design, implementation, and system administration of our Integrated Workplace Management System - Planon.
  • Communicated with key leadership to design and implement new business processes for key business areas including service requests, materials management, space & asset management, and preventive maintenance within our organization.
  • Data steward and custodian for robust asset management of over 25,000 mechanical and engineering assets and 30,000 spaces.
  • Implemented mobile workforce solution allowing technicians to perform work, order and receive parts and manage labor hours.
  • Designed and implemented an iOS-based platform for over 400 Trades Technicians and Custodians.
  • Determined business requirements and implemented multiple IWMS integrations resulting in the elimination of manual and paper-based processes.
  • Designed and implemented data warehouse bridging IWMS with Cognos and Tableau showing insights into business critical data.

Senior IT Support Consultant

Brown University
02.2017 - 08.2018
  • Managed, Implemented & Supported IT Systems & Services for Academic, Research & Administrative Departments at Brown University
  • Managed mobile, desktop and server architecture for campus public safety operations.
  • Scoped & implemented hardware and software for budget constrained public service programs.

IT Support Consultant

Brown University
02.2014 - 02.2017
  • Created and maintained Microsoft and Google accounts for over 500 employees.
  • Distributed and remotely managed all desktops, laptops, cellular and mobile devices.
  • Maintained all on-site hardware including printers, computers, mobile devices, servers.
  • Filemaker database administrator for business critical capital project management and departmental inventory databases.

Problem Coordinator

CVS Caremark
11.2012 - 02.2014
  • Responsible for managing and preventing recurring incidents for CVS Caremark.
  • Tracked and Created business cases for Major Events
  • Provided detailed analysis of Problem Management opportunities to stakeholders.
  • Managed reporting database, creating and updating queries for report templates in crystal reports.

IS Technician II (Incident Coordinator)

CVS Caremark
09.2011 - 11.2012
  • Worked closely with business stakeholders to triage and resolve incidents in our Helpdesk Software (HP Service Manager)
  • Performed post-mortems for major incidents, identifying root causes and reviewing the Incident’s Timeline.
  • Created reporting and provided detailed analysis for stakeholders.
  • Technical Coordination of system outages.
  • Monitored and reviewed priority incidents.

IS Technician I

CVS Caremark
11.2009 - 09.2011
  • Provided customer service, and technical support to a user base of 7000 stores and pharmacies.
  • Experience with Peregrine, HP Service Manager, Citrix, Active Directory

Education

High School Diploma - -

Kecoughtan High School
Hampton Virginia
06-2009

Certification

ITIL v3 Foundations New Horizons June 2014


Jamf Certified Associate JAMF August 2017


Certified Associate in Project Management (CAPM) NERCOMP July 2018

Software

Workplace Management, ERP & Payroll Systems - Planon, Workday, ADP

Communication & Productivity - Slack, Smartsheet, , Google App Suite, Microsoft App Suite

Database Systems & Reporting - Power BI, Filemaker, mySQL, Tableau, Cognos, Crystal Reports

IT Service Management - Active Directory, JAMF Mobile Device Management, Jira

Timeline

Director of Systems & Services

Brown University
09.2020 - Current

Senior Application Engineer

Brown University
08.2018 - 09.2020

Senior IT Support Consultant

Brown University
02.2017 - 08.2018

IT Support Consultant

Brown University
02.2014 - 02.2017

Problem Coordinator

CVS Caremark
11.2012 - 02.2014

IS Technician II (Incident Coordinator)

CVS Caremark
09.2011 - 11.2012

IS Technician I

CVS Caremark
11.2009 - 09.2011

High School Diploma - -

Kecoughtan High School

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