Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colin Dolen

Spring Branch,TX

Summary

Service advisor with extensive experience in providing exceptional customer service and efficiently resolving automotive issues. Proven track record of guiding clients through repair processes, ensuring high levels of satisfaction. Skilled in diagnostic and repair coordination, with a focus on building strong client relationships and effective team collaboration.

Overview

4
4
years of professional experience

Work History

Service Advisor

Boerne CDJR
Boerne, Texas
07.2025 - Current
  • Assisted customers with service inquiries and appointment scheduling.
  • Explained vehicle service procedures and recommended maintenance options.
  • Resolved customer complaints and ensured satisfaction with service experience.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Assisted with scheduling appointments for service work to be performed on vehicles.

Service Advisor

Steele Northstar CDJR
San Antonio, Texas
11.2024 - 07.2025
  • Advised customers on service options, enhancing satisfaction, and loyalty.
  • Collected information from customers to assist with the diagnostic process, ensuring accurate assessments.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity, or trustworthiness.
  • Developed strong relationships with clients, fostering trust, and repeat business opportunities.
  • Managed customer inquiries and concerns, resolving issues efficiently and professionally.

Store Director

Brake Check
San Antonio, Texas
06.2021 - 11.2024
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development, in addition to improving employee retention rates by creating a positive work environment.
  • Develop and implement sales strategies to increase revenue, promote products and services, and attract new customers. This may involve advertising, promotions, and building relationships with suppliers and other businesses to boost profitability in local markets.
  • Oversee budgeting, accounting, and financial reporting activities, ensuring profitability and cost-effectiveness. Monitor expenses, revenue, and profit margins to identify areas for improvement.
  • Maintain a high level of customer satisfaction by providing excellent service, resolving customer complaints, and ensuring a positive overall experience for clients.
  • Was able to boost store profitability by 14% within first 3 months of management

Education

High School Diploma -

Smithson Valley High School
Spring Branch, TX
05-2022

Skills

Relationship management

Team leadership

Multitasking and organization

Problem solving

Customer service

People management

Brand awareness

Vendor development

Sales leadership

Timeline

Service Advisor

Boerne CDJR
07.2025 - Current

Service Advisor

Steele Northstar CDJR
11.2024 - 07.2025

Store Director

Brake Check
06.2021 - 11.2024

High School Diploma -

Smithson Valley High School

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