Colin Edmunds
Crofton,MD
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Consistently resolving issues that customers may have in an efficient and timely manner. Able to adapt to different roles if needed. I tend to ask many questions, and seek guidance from fellow coworkers in order to succeed as best as I can in my position.
Overview
4
4
years of professional experience
Work History
Customer Service / Delivery Driver
Edible Arrangements
05.2023 - Current
- Assisted customers with purchases, finding the right arrangement for said event or occasion, or with issues regarding a previous order.
- Restocked and organized store merchandise up front of the store, as well as in the kitchen
- Counted cash in the cash drawers at the beginning and end of a shift to maintain accuracy
- Answered questions about store policies and addressed customer concerns
- Worked closely with the store supervisor in order to be more efficient while being on my own during a shift
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Delivery Driver
Amazon
08.2022 - 05.2023
- Completed on-time deliveries by choosing best and most efficient routes
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Delivered packages to customer doorsteps and business offices
- Managed customer inquiries and complaints in polite and professional manner.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Dog Daycare Attendant
Dogwood Acres
05.2022 - 08.2022
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Reset procedure rooms between appointments and disinfected equipment.
Customer Service Lead / Dairy Stocker
Food Lion
01.2020 - 05.2022
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Reviewed associate performance to identify training needs.
- Monitor the work of fellow cashiers in order to keep everyone on track and keep a great work pace
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
Education
High School Diploma -
South River High School
Edgewater, MD06.2019
Skills
- Team work
- Communication skills
- Flexible scheduling
- Order management
- Status updates
- Customer complaint resolution
- Decision making
- Multitasking
- Active listening
- Prioritization
Timeline
Customer Service / Delivery Driver
Edible Arrangements
05.2023 - Current
Delivery Driver
Amazon
08.2022 - 05.2023
Dog Daycare Attendant
Dogwood Acres
05.2022 - 08.2022
Customer Service Lead / Dairy Stocker
Food Lion
01.2020 - 05.2022
High School Diploma -
South River High School
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