Colin Farris
Louisville,KY
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Lowe’s Companies, Inc. Skilled in safe equipment operation and excellent communication, I excel in high-pressure environments, significantly contributing to team targets and operational efficiency. Trained in both hard and soft skills, I consistently exceed employer expectations without compromising safety or service quality.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Lowe’s Companies, Inc
04.2022 - 09.2024
- Maintained a high level of product knowledge, providing accurate information to customers.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Worked quickly and efficiently in high pressure situations with deadlines present.
Power Equipment Operator
Lowe’s Companies, Ince
05.2022 - 09.2024
- Completed daily inspection reports on equipment condition before use, ensuring any necessary repairs or adjustments were promptly addressed.
- Adhered to strict safety protocols during all operations, contributing to accident-free work environments throughout career history.
- Followed safety protocols while operating machinery.
- Assisted in the training of new power equipment operators, sharing expertise and best practices for efficient task completion.
Sales Associate
Demoulas Market Basket
05.2015 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Administrative Assistant
SatNet Services, LLC
01.2015 - 06.2019
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Bachelor of Arts - Business Management
Cedarville University
Cedarville, OHBachelor of Arts - General Coursework
Southern NH University
Manchester, NHHigh School Diploma -
South Merrimack Christian School
Merrimack, NH06.2019
Skills
- Counterbalance forklift operation
- Narrow aisle reach truck operation
- Order picker operation
- Following Directions
- Safe Equipment Operation
- Machinery inspection
- Reliability
- Excellent Communication
Timeline
Power Equipment Operator
Lowe’s Companies, Ince
05.2022 - 09.2024
Customer Service Associate
Lowe’s Companies, Inc
04.2022 - 09.2024
Sales Associate
Demoulas Market Basket
05.2015 - 01.2022
Administrative Assistant
SatNet Services, LLC
01.2015 - 06.2019
Bachelor of Arts - Business Management
Cedarville University
Bachelor of Arts - General Coursework
Southern NH University
High School Diploma -
South Merrimack Christian School
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