Colin Gaskin
Hattiesburg,MS
Summary
Resourceful Customer Sales Representative with eight years of experience selling diesel engine injectors and injection pumps. Dedicated to cost effective financial planning and personal customer relationships. Outstanding knowledge of customer service and modern negotiation tactics.
Overview
9
9
years of professional experience
Work History
Pump Shop Technician /Customer Sales Representative
Mylex International Inc.
12.2016 - Current
- Provided exceptional customer service, addressing questions or concerns with professionalism and courtesy.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Improved customer satisfaction by providing knowledgeable advice on appropriate tools and materials for various projects.
- Responded to customer calls and emails to answer questions about products and services.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Ordered parts monthly for each department.
- Kept shop clean, organized and stocked with supplies.
- Repaired parts, components and assemblies to correct malfunctions.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Maintained accurate records of repair work completed, enabling efficient tracking of equipment history and warranty information.
- Operated manual, pneumatic and hydraulic shop tools to complete work.
Sales Associate
Sherwin-Williams Paint Store
05.2015 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
No Degree - Engineering (Pre-Engineering)
Itawamba Community College
Fulton, MSHigh School Diploma -
Calhoun City High School
Calhoun City, MSNo Degree - Accounting
University of Southern Mississippi
Hattiesburg, MSSkills
- Computer Skills
- Machine Operation
- Precision measuring
- Customer Relations
- Diagnostics and troubleshooting
- Inventory Management
- Mechanical Aptitude
Timeline
Pump Shop Technician /Customer Sales Representative
Mylex International Inc.
12.2016 - Current
Sales Associate
Sherwin-Williams Paint Store
05.2015 - 12.2016
No Degree - Engineering (Pre-Engineering)
Itawamba Community College
High School Diploma -
Calhoun City High School
No Degree - Accounting
University of Southern Mississippi
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