Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Colin Guenther

Littleton,CO

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Item Acquisition ServerServer ManagerCustomer Service RepresentativeStocker

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Littleton, CO, USLittleton, CO
Open to relocation: Yes

Salary Range

$25/hr - $85/hr

Important To Me

Career advancementHealthcare benefitsWork from home optionPaid time offCompany CultureWork-life balancePersonal development programs

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at King Soopers. Proven ability to train and mentor team members while ensuring compliance with safe food handling practices. Recognized for enhancing customer satisfaction and maintaining high standards of cleanliness in fast-paced environments.

Professional food service worker with hands-on experience in deli operations, including food preparation, customer service, and inventory management. Known for strong focus on teamwork and achieving results, reliable with flexibility to adapt to changing needs. Skilled in slicing meats and cheeses, maintaining cleanliness, and providing exceptional customer interactions. Positive attitude and ability to thrive in fast-paced environments ensure effective collaboration and satisfaction.

Overview

11
11
years of professional experience

Work History

Deli Clerk

King Soopers
08.2021 - 03.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Learned other teammates' work tasks to train as backup.
  • Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
  • Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
  • Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
  • Trained new deli clerks, enhancing team's efficiency and service quality.
  • Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers.

Item Acquisition

Home Depot
08.2021 - 03.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Cashier, Stocker

Napa Nectars
07.2021 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.

Server

Buffalo Wild Wings
06.2018 - 09.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Server Manager

Brothers Bar and Grill
01.2015 - 06.2018
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Optimized server configurations for improved performance, reliability, and costefficiency.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Enforced compliance with uniform and personal presentation standards.
  • Conducted regular server performance audits to identify and rectify potential bottlenecks, improving overall system efficiency.
  • Ensured high availability of services to users by meticulously planning and executing server maintenance schedules.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.

Server

On The Border
11.2014 - 01.2015
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Contributed to inventory management by monitoring stock levels.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Streamlined order-taking process to minimize wait times for diners.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Server

Olive Garden
09.2012 - 11.2014
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Server

Chili's Restaurant
03.2011 - 08.2012
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Education

High School Diploma -

Littleton High School
Littleton, CO

No Degree - English Education

University of Colorado
Denver

Skills

  • Customer service
  • Honesty and integrity
  • Strong work ethic
  • Equipment safety
  • Safe food handling practices
  • Cleaning and sanitizing
  • Training and mentoring
  • Job applicant interviews

Timeline

Deli Clerk

King Soopers
08.2021 - 03.2022

Item Acquisition

Home Depot
08.2021 - 03.2022

Cashier, Stocker

Napa Nectars
07.2021 - 03.2022

Server

Buffalo Wild Wings
06.2018 - 09.2019

Server Manager

Brothers Bar and Grill
01.2015 - 06.2018

Server

On The Border
11.2014 - 01.2015

Server

Olive Garden
09.2012 - 11.2014

Server

Chili's Restaurant
03.2011 - 08.2012

High School Diploma -

Littleton High School

No Degree - English Education

University of Colorado

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