Colin Hammond
Clinton Township
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
10
10
years of professional experience
Work History
IT Management Team Specialist
Insideout Networking
04.2019 - Current
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Established clear expectations for individual performance within the context of overall teamwork objectives.
- Enhanced team performance through regular coaching sessions and constructive feedback.
- Spearheaded the successful completion of critical projects by closely monitoring progress, addressing bottlenecks, and reallocating resources as needed.
- Reviewed and evaluated the performance of each team member regularly, offering personalized feedback and recommendations for improvement as needed.
- Built trusting relationships with fellow colleagues across all levels of management, fostering open communication channels that contributed positively to team dynamics.
- Fostered a culture of continuous learning by providing opportunities for professional development within the team.
- Facilitated cross-functional collaboration between departments to achieve optimal results on joint projects.
- Resolved conflicts among team members to maintain a positive working atmosphere.
- Delegated tasks effectively to ensure efficient use of resources while maintaining responsibility for final outcomes.
- Developed a collaborative work environment for increased team productivity and project success.
- Provided ongoing support to team members through mentoring, training, and guidance.
- Implemented changes in workflows to optimize resource allocation, resulting in reduced costs and improved outcomes.
- Improved team efficiency by streamlining communication processes and implementing task management tools.
- Streamlined internal processes by identifying inefficiencies in existing workflows, resulting in an increase in overall productivity.
- Implemented best practices from industry leaders to improve overall performance levels within the organization.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Researched issues to obtain appropriate answers to customer inquiries.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Successfully drove new product lines to increase annual profits by [Number]%.
Member Order Specialist
Sam's Club
07.2014 - 04.2019
- Reduced backorders by closely monitoring stock levels on a frequent basis.
- Assisted in training new team members, sharing knowledge of best practices and company protocols.
- Streamlined order management processes for increased efficiency and productivity.
- Collaborated with team members to ensure seamless order fulfillment and prompt delivery.
- Contributed to the development of departmental goals, objectives, policies, procedures, and performance metrics.
- Utilized various software systems for efficient data entry, tracking, reporting, and communication purposes.
- Enhanced customer satisfaction by accurately processing and fulfilling orders in a timely manner.
- Assisted sales teams with special requests or promotions by expediting orders as needed.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
No Degree -
Macomb Community College
Warren, MIHigh School Diploma -
Dakota High School
Macomb, MI05.2013
Skills
- Team motivation
- Workflow Optimization
- Meeting facilitation
- Feedback Delivery
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Team Collaboration
- Relationship Building
- Goal Setting and Achievement
- Task Prioritization
Additional Information
Familiarity with multiple employer Internal IT systems that include; EPIC , system, system
Managing projects such as transitioning from server based systems, moving from one encryption method to a new one
Updating network equipment
Timeline
IT Management Team Specialist
Insideout Networking
04.2019 - Current
Member Order Specialist
Sam's Club
07.2014 - 04.2019
No Degree -
Macomb Community College
High School Diploma -
Dakota High School
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