Colin Hartzel
Wilmington,DE
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Grain Craft Bar + Kitchen. Excelled in staff management and decision-making, significantly reducing miscommunications. Skilled in teamwork and collaboration with the Owners and other Managers to hit goals. Demonstrated excellence in customer service by promptly addressing concerns, ensuring a seamless dining experience.
Overview
14
14
years of professional experience
Work History
Manager of Operations
Grain Craft Bar + Kitchen
07.2018 - 05.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
- Managed scheduling for the store,
- Oversaw all ordering and inventory, including alcohol and restaurant supplies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Gave training and guidance to staff to give them the tools that had the restaurant running smoothly and staying on task
- Partnered with vendors and suppliers to effectively manage and budget.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
Supervisor
Grotto Pizza
05.2010 - 12.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Monitored food preparation, production, and plating for quality control.
- Reduced food waste through effective inventory management and menu planning.
- Participated in weekly management meetings to discuss ongoing challenges, successes, and strategies for continued improvement.
Education
Skills
- Teamwork and Collaboration
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
Timeline
Manager of Operations
Grain Craft Bar + Kitchen
07.2018 - 05.2024
Supervisor
Grotto Pizza
05.2010 - 12.2020
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