Colin Headrick
Woodstock,Georgia
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Farm Hand
Indepentent
05.2022 - 07.2023
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
- Performed regular maintenance to keep farm equipment in safe working order.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Repaired farm equipment, completing both emergency, and preventive maintenance quickly and accurately.
- Used grease guns and oil cans to lubricate and adjust farm equipment.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
Customer Service Associate
Publix
01.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Sequoyah High School
Canton, GA05.2023
Skills
- Landscaping
- Speaking
- Software Troubleshooting
- Calm and Professional Under Pressure
- Hospitality and Accommodation
- Complex Problem-Solving
- Heavy Lifting
- Prioritizing Calls
- MS Office Proficiency
- Guest Services
Timeline
Farm Hand
Indepentent
05.2022 - 07.2023
Customer Service Associate
Publix
01.2022 - 01.2023
High School Diploma -
Sequoyah High School
Similar Profiles
Dean StrothersDean Strothers
Gaffer at IndepententGaffer at Indepentent
Felix A Castillo GrullonFelix A Castillo Grullon
Heating and Air Conditioning Service Technician at Indepentent contractorHeating and Air Conditioning Service Technician at Indepentent contractor
Che MedialunaChe Medialuna
Delivery Driver at Indepentent ElectricDelivery Driver at Indepentent Electric