Colin Hickey
Rockwall,TX
Summary
Human Resources Executive with 25 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Director of Human Resources
Baker Brothers LLC / The Wrench Group LLC
06.2017 - Current
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
- Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization''s interests.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Distributed employee engagement surveys to identify areas of improvement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
President /Small Business Owner
Salamander Family Enterprises
11.2014 - 03.2017
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Established innovative policies to improve organizational performance and increase customer satisfaction.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Director of Human Resources
BCD Travel
11.1999 - 10.2014
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Increased employee engagement with open communication channels and regular feedback opportunities.
- Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.
- Created succession planning strategies to ensure leadership continuity and long-term success.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Mitigated risk exposure through diligent workplace safety practices and proactive policy enforcement.
- Established performance management systems to align individual goals with organizational objectives.
- Negotiated favorable contracts with vendors, maximizing the value of HR services received while minimizing costs.
- Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
- Fostered strong relationships between human resources staff members, encouraging collaboration on projects.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Liaised between multiple business divisions to improve communications.
Service Manager
Four B Corporation
02.1993 - 11.1999
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
MBA -
MidAmerica Nazarene University
Olathe, KS05.1998
Bachelor of Arts - Business
MidAmerica Nazarene University
Olathe, KS12.1993
Skills
- Benefits Administration
- Compliance Management
- HR analytics
- Records Management
- Organizational Development
- Employee Relations
- Diversity and Inclusion
- HR software proficiency
- Payroll Administration
- Succession Planning
- Leadership Training and Development
- Operations Management
Certification
- SPHR Certified by SHRM - 2001 - Present
Timeline
Director of Human Resources
Baker Brothers LLC / The Wrench Group LLC
06.2017 - Current
President /Small Business Owner
Salamander Family Enterprises
11.2014 - 03.2017
Director of Human Resources
BCD Travel
11.1999 - 10.2014
Service Manager
Four B Corporation
02.1993 - 11.1999
MBA -
MidAmerica Nazarene University
Bachelor of Arts - Business
MidAmerica Nazarene University
- SPHR Certified by SHRM - 2001 - Present
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