Colin Hildebrand
Port Charlotte,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Amazon Delivery Associate
Stonewall Logistics
09.2024 - Current
- Ensured customers were informed of any delays or issues with their deliveries, offering solutions when possible.
- Enhanced delivery efficiency by optimizing route planning and time management.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
BDC Sales Representative
Kia of Port Charlotte
02.2024 - 07.2024
- Expanded customer base through cold calling, networking, and relationship building.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Dispatcher
Grater Communications
02.2022 - 01.2024
- Communicated with technicians and personnel to coordinate timely arrival and completion of telecom-based appointments.
- Managed spreadsheets regarding contractor route completions times, appointment dates, and completions ensuring customer satisfaction.
- Relayed pertinent information between parent company and contracted employees to allow seamless integration of new policies, mandates, etc.
- Utilized company calendars and Microsoft Teams to manage time around scheduled meetings and events to ensure timely task completion.
Food and Beverage Supervisor
Wawa. Inc
03.2017 - 02.2022
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Supervised overnight staff, delegating tasks to exceed baseline productivity levels and meet deadlines.
- Coordinated project completion during nighttime hours, meeting strict deadlines while maintaining quality standards.
- Managed employees and inventory through various electronic peripherals and software, ensuring streamlined communication regarding optimal store operations.
Education
GED -
Venice Senior High School
Venice, FL06.2016
Skills
- Customer service
- Data analysis skills
- Organizational skills
- Communication skills
- Administrative experience
- Office experience
- Conflict management
- Time management
- Computer Operation
- Interpersonal skills
- Data Entry
- Analysis skills
- Performance management
- Customer relationship management (7 years)
- Team management
- Account management (5 years)
Certification
Food Handler Certification
Timeline
Amazon Delivery Associate
Stonewall Logistics
09.2024 - Current
BDC Sales Representative
Kia of Port Charlotte
02.2024 - 07.2024
Dispatcher
Grater Communications
02.2022 - 01.2024
Food and Beverage Supervisor
Wawa. Inc
03.2017 - 02.2022
GED -
Venice Senior High School