Colin Huitfeldt
Van Nuys,CA
Summary
Highly motivated Account Manager adept at building strong relationships with clients / customers, understanding their needs, and providing tailored solutions. Possesses excellent communication, interpersonal, and problem-solving skills. Results-oriented professional with six years of work experience and proven knowledge of management, client relationship management, and competitive analysis.
Overview
7
7
years of professional experience
Work History
Senior Account Manager
Propark Mobility
11.2021 - Current
- Client: Apple Inc. / Google
- Supporting a team consisting of: Account Manager, Communication Specialist, 5 Supervisors, 45 Valet Attendants
- Manage parking operations for Apple Culver City Campus / Google Venice Beach Campus
- Generate monthly labor reports / Forecasted labor reports
- Develop and implemented parking policies across the Apple Campus
- Manage all timekeeping through Kronos / UKG Workforce
- Train, develop, onboard new team members of the operation
- Generate / review monthly invoices for accuracy prior to submission for payment processing
- Resolved complex customer issues quickly using effective problem-solving skills
- Identified areas for improvement within existing processes by analyzing operational data
- Analyzed client feedback and implemented policy changes to increase overall satisfaction
- Negotiated contracts with vendors to secure favorable services for the campus
- Conducted market research to identify new business opportunities and trends in the industry
- Developed and managed relationships with key stakeholders to ensure client satisfaction
- Analyzed financial data to develop budgets, forecasts, and performance metrics
Account Manager
Propark Mobility
01.2020 - 11.2021
- Client: Google
- Oversee day-to-day operations
- Manage timekeeping though Kronos / UKG
- Supporting a team of 2 supervisors and 15 valet attendants
- Monitored and reported on key performance indicators to ensure efficient operations
- Improving and adapting to new aspects of the operation
- Collect and report parking data to client on bi-weekly basis
- Interview, onboard, train new employees to Propark standards
- Coordinate event parking on demand to ensure high level of satisfaction
- Audit employees on customer service training
- Developed and maintained relationships with key accounts to ensure customer satisfaction
- Cultivated strong client relationships through proactive communication and problem-solving
Valet Supervisor
Propark America
12.2016 - 12.2019
- Client: JW Marriott Hill Country Resort
- Ability to maximize the amount of inventory in space provided
- Execute multiple tasks at once to ensure high level of satisfaction
- Gather new information and adapt to current situations
- Direct and assist with large events consisting of 1000-3200 guests
- Received score of 100 percent on Marriott secret shopper
Blue Falcon Media
08.2018 - 12.2018
- Serviced one client throughout all stages of production
- Increased customers sales by 20% in the first two months of advertising
- Ensured highest level of satisfaction from client and gained a long term contract
Education
Bachelor of Business Administration - Management
The University of Texas
San Antonio, TX12.2018
Skills
- Microsoft Office – Word, Excel, PowerPoint
- Google Suite - Doc, Sheets, Slides
- iWork - Keynote, Numbers, Pages
- Leadership Management
- Account Management
- Database Management
- Payment Collecting
- Expense Control
- Time Management
- Issue Resolution
- Client Meetings
- Data analysis
Additional Information
- West Coast Leader of the Month - October 2022 - Propark Mobility
- Dean's List, UTSA Fall 2017 - Spring 2018
- ACTIVITIES AND HONORS , Junior Achievement Program for UTSA February 2017 - May 2017
- Volunteer work with NEISD Spring 2015 - Summer 2015
Timeline
Senior Account Manager
Propark Mobility
11.2021 - Current
Account Manager
Propark Mobility
01.2020 - 11.2021
Blue Falcon Media
08.2018 - 12.2018
Valet Supervisor
Propark America
12.2016 - 12.2019
Bachelor of Business Administration - Management
The University of Texas
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