Colin Kelly
Boson,Massachusetts
Summary
Dynamic professional with a proven track record at Darden, excelling in high-pressure environments and enhancing guest relations through effective team collaboration and multitasking proficiency. Demonstrated ability to improve service efficiency and manage multiple priorities, showcasing strong customer service and time management skills.
Overview
3
3
years of professional experience
Work History
Host
Darden
04.2023 - Current
- Handled high-pressure situations effectively, handled large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including clean menus, confirmations calls, and updated seating charts.
- Handled to go orders efficiently and accurately.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Completed opening and closing duties without fail.
- Coordinated seating in the morning to give guests as amazing an experience as possible while being fair and equal to servers.
- Provided patrons with estimated waiting times during peak service hours.
Service Associate
Home Depot
03.2021 - 04.2022
- Handled Phone Calls to help address issues with Customer orders.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Collaborated with coworkers to work efficiently and improve overall service efficiency.
- Unloaded, loaded, and stocked merchandise.
- Worked to fulfill Customer orders.
- Handled purchases and returns as a cashier.
- Helped answer any questions about orders the website and the store.
- Reliably completed assigned tasks on time or ahead of schedule.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Boston Collegiate Charter School
Boston, MA05.2021
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Reservations
Timeline
Host
Darden
04.2023 - Current
Service Associate
Home Depot
03.2021 - 04.2022
High School Diploma -
Boston Collegiate Charter School
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