Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Colin Lemessy

Brooklyn

Summary

Dynamic IT Support Specialist with a proven track record at Inoventures LLC, enhancing productivity by 25% through a unified cloud-based helpdesk transition. Skilled in Active Directory management and network troubleshooting, I excel in delivering exceptional remote support while fostering strong communication with users to resolve complex technical issues efficiently.

Overview

33
33
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Inoventures LLC
New York
09.2007 - 12.2024
  • Delivered IT support to the United States Securities and Exchange Commission.
  • Computer Systems Support - Provide assistance with trouble calls, document issues into the tracking system ITSM and Service Now Ticketing system. Perform remote troubleshooting when needed. Imaged configure and deploy new or replacement computers and associated hardware. Escalate helpdesk tickets to ensure expeditious handling of issues. Monitor issue resolution process and follow up with assigned personnel. Create and update PC and laptop images. Install and troubleshoot Microsoft Office Suite applications. Troubleshoot and manage iPhones Account via AirWatch and Azure Intune.
  • Resolved Active Directory account issues, including lockouts, disabling, and editing user accounts. Add and remove Computer and security accounts for Windows resources.
  • Managed and supported Cisco VOIP phones via Cisco Administration Console.
  • Orchestrated a company-wide transition to a unified cloud-based helpdesk platform, resulting in a 25% increase in team productivity and a 98% user satisfaction rate.
  • Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Computers) Tablets & Smartphones (IOS & Android) and Microsoft Office.
  • Consistently expanded expertise in computing hardware, operating systems, and software.
  • Assisted customers in configuring Cloud identity via RBAC using Azure Active Directory.

Technical Support Associate

JP Morgan Chase
06.1992 - 10.2007
  • Maintained and installed production Xerox Printers (2060 and 6180), Digi Path scanners, and Lexmark and Hp printers. Installed Windows XP and Windows 2000 operating systems. Performed troubleshooting of TCP/IP and IPX/ SPX protocol connectivity issues, along with Compaq Deskpro and Dell Desktop PCs. Communicated challenges regarding specific assignments and projects to clients and managers.

Desktop Support Analyst

Bank of America
06.2007 - 08.2007
  • Performed a myriad of desktop/hardware support duties for a leading banking and financial services institution. Rebuild and configured laptops and desktops with programs that include market data applications such as SDC Platinium, Deal Maven, SNL, and Thomson One. Configured laptops for wireless home use. Created profiles and enabled use of Active Directory to manage accounts and passwords. Added and removed workstations from the domain and installed scanners. Performed troubleshooting of Mas and Cisco VPN on client laptops (Dell 610, 620, IBM book pads). Used Ticket Tracker Peregrine for service center to track daily tasks. Installed and troubleshot MS Office and printers that included Lexmark and Hp LaserJet 81. Assisted and followed up with IMac moves.
  • Configured Mobil Access Service (MAS), allowing Interns to log into company Intranet for training.
  • Installed, configured, and supported mobile devices that included Blackberry 7290, 8700, 8800, and Curve for Associates, Vice Presidents and Managing Directors.
  • Accessed user desktops remotely to push down apps and resolve desktop issues.

Desktop Support Analyst

Citigroup
10.2006 - 01.2007
  • Provide desktop support for over 300 users for multiple Citigroup locations throughout Manhattan and Brooklyn. Performed troubleshooting of various software, applications, network issues, and PC hardware problems involving Microsoft 2000/03, Microsoft XP, Microsoft Office, Attachmate Extra, Norton Antivirus, McAfee, and Dell model PCs, various Networking issues, Blackberry and Palm Pilot hardware and software. Managed Blackberry integrations/installs and post support with users; synchronized with Outlook. Instituted local and network printers using print servers and TCP/IP printing. Troubleshot TCP/IP and IPX/SPX protocol connectivity issues. Used Active Directory to create and manage user accounts and groups. Installed and maintained Windows 2000 servers for locations in the Manhattan area. Perform ghost imaging on desktops and laptops for rebuilds.
  • Use Virtual Network Connection (VCN) remote access tools to troubleshoot desktop issues, configure desktops, and install applications.
  • Played a major role in implementing projects ranging from roll out encryption software to auditing of related tasks.

Education

Cyber Security Training - IT Career

Borough of Manhattan Community College
New York, NY
07-2025

Diploma in Network Engineering -

Chubb Institute
New York, NY
01.2001

Bachelor of Science - Cyber Security And Information Assurance

Western Governors University
Salt Lake City, UT

Skills

  • Server Configuration
  • Cybersecurity principles
  • Network troubleshooting
  • Incident response
  • Technical documentation
  • Cloud computing
  • Remote support
  • Active Directory management
  • DHCP/DNS ethernet and firewall proficient
  • Analytical thinking
  • Application support
  • Videoconferencing
  • Wireshark
  • LAN/WAN
  • Security protocols
  • Hardware upgrades
  • Operating systems
  • Networking Protocols
  • Troubleshooting
  • Network Security Permission
  • Virtual Support
  • Documentation
  • System Analysis
  • System Imaging
  • Hardware Maintenance
  • IPhone Support
  • Verbal and written communication

Certification

  • AWS Practitioner
  • AWS Solutions Architecht
  • Comptia A+
  • ISC2
  • Cisco Cyber Ops
  • Comptia Security +
  • Microsoft Certified Professional
  • Microsoft Windows 2000 certification (upgrading and support skills)

Timeline

IT Support Specialist

Inoventures LLC
09.2007 - 12.2024

Desktop Support Analyst

Bank of America
06.2007 - 08.2007

Desktop Support Analyst

Citigroup
10.2006 - 01.2007

Technical Support Associate

JP Morgan Chase
06.1992 - 10.2007

Cyber Security Training - IT Career

Borough of Manhattan Community College

Diploma in Network Engineering -

Chubb Institute

Bachelor of Science - Cyber Security And Information Assurance

Western Governors University

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Colin Lemessy