Colin Mann

Customer-focused Help Desk Agent with 4 years of experience providing technical support and troubleshooting for end-users. Skilled in resolving software and hardware issues, diagnosing network problems, and assisting with system upgrades. Proficient in utilizing various help desk tools and ticketing systems to track and resolve user inquiries efficiently. Strong communication and problem-solving abilities with a proven track record of delivering high-quality support to ensure customer satisfaction. Adept at collaborating with cross-functional teams to deliver timely and effective solutions to technical issues. Seeking to leverage my expertise in IT support to provide exceptional service and contribute to the success of an organization.

CompTIA A+ ce Certification CompTIA https://www.credly.com/badges/05429a27-c7ef-43d4-af46-d9781cc0b061/linked_in_profile August 2023

Earners of the CompTIA A+ certification are proven problem solvers who are able to perform critical IT support tasks including device configuration, data backup and recovery, and operating system configuration. CompTIA A+ certified professionals have demonstrated baseline security skills for IT support roles and are able to detect and remove malware, address privacy concerns, and troubleshoot core service challenges.

CompTIA Network+ ce Certification CompTIA https://www.credly.com/badges/bfee8d08-6599-426d-8a8b-0fc51f618cbc/linked_in_profile March 2024

Earners of the CompTIA Network+ certification have the skills needed to troubleshoot, configure, and manage wired and wireless networks found in companies around the world. CompTIA Network+ professionals have demonstrated the ability to design and implement functional networks, configure, manage, and maintain essential network devices, implement network security, and troubleshoot network problems.

CompTIA Security+ ce Certification CompTIA https://www.credly.com/badges/45c5c8c7-491d-4e54-a1e1-ca8066808437/linked_in_profile May 2024

Earners of the CompTIA Security+ certification have the knowledge and skills necessary to perform core security functions required of any cybersecurity role. CompTIA Security+ professionals know how to identify and address potential threats, attacks and vulnerabilities and they have established techniques in risk management, risk mitigation, threat management and intrusion detection.

CompTIA Project+ Certification CompTIA

https://www.credly.com/badges/d822bb90-4278-4b7b-9b89-d9935f4af66e/linked_in_profile

Earners of the CompTIA Project+ certification have the entry-level hands-on IT project management skills to coordinate small- to medium-sized projects using waterfall and agile methodologies. These professionals have demonstrated the knowledge and skills required to manage a project lifecycle by identifying and managing risk, establishing a communication plan, managing resources, and stakeholders, and maintaining project documentation.

System Security Certified Professional (SSCP) ISC2

https://www.credly.com/badges/ac9036ec-152c-4f8d-bbc8-673164369fab/linked_in_profile

The vendor-neutral SSCP credential confirms deep technical knowledge and competency in implementing, monitoring, and administering IT Infrastructure in accordance with information security policies and requirements across the organization. The SSCP credential draws from a comprehensive, up-to-date global body of knowledge that ensures candidates have the right information security knowledge and skills to be successful in IT operational roles.