COLIN M. CHAMBERS-SCIOLINO
New York
Summary
Forward-thinking and experienced communications professional with robust experience in managing internal and external communications. Skilled in crafting compelling messages. Strong focus on team collaboration and consistently achieving results. Reliable and adaptable, excelling in dynamic environments and meeting changing needs.
Overview
9
9
years of professional experience
Work History
Aftersales Systems Communications Specialist
BMW of North America
03.2024 - Current
- Coordinated cross-functional teams to deliver consistent messaging across all channels.
- Created and maintained content calendars, ensuring timely delivery of marketing materials.
- Analyzed communication metrics to refine outreach efforts and improve stakeholder engagement.
- Developed and implemented communication strategies to enhance business awareness and engagement.
New and Used Car Sales Manager
West Herr BMW of Rochester
02.2022 - 03.2024
- Invent and exercise innovative programs to maximize the store's profitability, provide continuous second-to-none customer experience, and both lead and develop a diverse and talented sales team.
- Ensure that the sales team routinely exceeds performance metrics with regards to volume, gross profit, customer satisfaction, employee growth and performance, and legal compliance.
- Lead a close-knit team of 20+ sales professionals as we manufacture, maintain, and grow a pipeline of routinely engaged high profile clients to purchase and service their BMWs exclusively with us.
- Solve complex financial and interpersonal customer issues, making absolutely sure that each client stays not only engaged, but a friend of the company.
Sales & Product Specialist
West Herr BMW of Rochester
08.2020 - 01.2022
- Worked cross-functionally with a team to not just sell BMWsbut to create and nurture genuine business relationships with our diverse client base through persistent and effective outreach, engagement, and stewardship.
- Leveraged diplomatic communication and collaboration between sales, service, and customers.
- Invented creative and unique ways to reach our customer base and retain them as lifelong friends and clients of the company.
- Implemented multiple customer experience, sales, and service processes to maximize profitability and customer experience.
- Identified, researched & contacted prospects based on behavior, purchase history, wealth management screening, historical relationships, and referrals.
- Handled on-the-spot high-value purchases while helping to organize and the product.
- Created award-winning digital media to assist in the customer's decision-making process.
- CRM, customer satisfaction, sales, customer loyalty and retention.
Service Department Specialist
West Herr BMW of Rochester
04.2018 - 08.2020
- Worked hand-in-hand with the Service Director to maximize department efficiency.
- Oversaw 40+ daily service appointments and maintained timely repair, happy customers, and profit for the department.
- Developed a strong and loyal returning customer base for the BMW Service department through integrity, empathy, and urgency.
- Set goals, assessed performance, motivated & managed team to meet established goals/objectives.
- Carefully maintained positive relationships with a highly diverse customer base.
Student Fundraiser/Phonathon Caller
State University of New York at Buffalo
01.2017 - 07.2020
- Raised funds to support the University's teaching, learning, and development goals by forging lasting relationships with alumni, parents, and peers.
- Screened, identified, and called constituents to build rapport, reengage them with the University, and solicit gifts to support the University's annual fund.
Education
Bachelor of Science - Economics
State University of New York at Buffalo
Buffalo, NY01.2021
Skills
- Internal communications
- Social media management
- Project management
- Content creation
- Project steering
Websites
Affiliations
- Regular visits to the National Highway Traffic Safety Administration (NHTSA) and Insurance Institute for Highway Safety (IIHS) to shadow engineers and researchers in vehicle safety evaluation.
- American Diabetes Association, Tour de Cure team fundraiser.
- University of Rochester, Wilmot Cancer Center, Warrior Walk Participant.
- Cobblestone Arts Center, Walk Participant.
- National Center for Missing and Exploited Children, Volunteer.
Timeline
Aftersales Systems Communications Specialist
BMW of North America
03.2024 - Current
New and Used Car Sales Manager
West Herr BMW of Rochester
02.2022 - 03.2024
Sales & Product Specialist
West Herr BMW of Rochester
08.2020 - 01.2022
Service Department Specialist
West Herr BMW of Rochester
04.2018 - 08.2020
Student Fundraiser/Phonathon Caller
State University of New York at Buffalo
01.2017 - 07.2020
Bachelor of Science - Economics
State University of New York at Buffalo
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