Colin McLaughlin
North Berwick,ME
Summary
Dynamic shift leader with a proven track record at Jersey Mike's Subs, excelling in team leadership and crisis de-escalation. Adept at cooperative planning and execution, ensuring operational efficiency and regulatory compliance. Skilled in profit maximization and fostering a cohesive work environment, consistently achieving high customer satisfaction and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Tropical Smoothie
09.2025 - Current
- Supervised daily operations to ensure efficient service and high-quality food preparation.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Ensures that all operations are in line with the expectations of local, state, and federal regulatory agencies.
Shift Leader
Jersey Mike's Subs
05.2025 - Current
- Oversees day to day operations and ensures a consistent and cohesive environment for customers and crew.
- Handles Administrative tasks such as but not limited to: Cash handling, logging daily usage of product, ensuring our digital tasks for the night are completed and handling minor disputes between crew members.
- Ensures that crew finishes closing tasks on time to ensure that the close is on time.
- Resolves customer conflict and complaints and ensures a result that respects the interests of all parties involved.
- Coaches crew members to be able to display the qualities and values that our company asks of us.
- Ensures that all operations are in line with the expectations of local, state, and federal regulatory agencies.
Shift Leader
McDonald's
03.2024 - 05.2025
- Supervised daily operations to ensure adherence to company standards.
- Trained and mentored team members on service protocols and operational efficiency.
- Implemented promotional strategies to enhance customer engagement and sales performance.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Conducted staff scheduling to optimize labor costs while maintaining service quality.
- Monitored food safety practices, ensuring compliance with health regulations and policies.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Education
GED -
Exeter Adult Education
Exeter New Hampshire12-2024
Skills
- Willingness to Learn
- Crisis de-escalation
- Team leadership
- Problem-solving
- Cooperative Planning and Execution
- Passion and Commitment
- Honesty and Integrity
- Ability to receive constructive criticism and take adequate time to reflect and correct
- Basic understanding of business concepts such as but not limited to: P&L charts, Projections sheets, Scheduling to stay in line with labor expectations, and Profit maximization
- Critical Thinking Skills 8
Certification
- [ServSafe Manager Certification] Training - February 2025
- [Shift Into Overdrive] Training - March 2025
- [Crew Trainers Seminar] Training - August 202
- [Serv Safe Alcohol] Training - July 2025
Timeline
Shift Leader
Tropical Smoothie
09.2025 - Current
Shift Leader
Jersey Mike's Subs
05.2025 - Current
Shift Leader
McDonald's
03.2024 - 05.2025
GED -
Exeter Adult Education