Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colin Melcher

Boca,Raton

Summary

Bringing top-notch skills in communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Manager

Tap 42
03.2020 - 08.2024
  • Opened a new location and oversaw all actions from tech installations to hiring the team.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Bartender

Tap 42 Boca
10.2017 - 03.2020
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Served high customer volumes during special events, nights, and weekends.

Server

Roccos Tacos & Tequila Bar
06.2015 - 09.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Tech Installer

Boca Theater & Automation
01.2012 - 01.2015
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.

Education

Some College (No Degree) - Electrical Engineering

Florida Atlantic University
Boca Raton, FL

Skills

  • Team Leadership
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Customer Satisfaction
  • Equipment Installation

Timeline

Manager

Tap 42
03.2020 - 08.2024

Bartender

Tap 42 Boca
10.2017 - 03.2020

Server

Roccos Tacos & Tequila Bar
06.2015 - 09.2017

Tech Installer

Boca Theater & Automation
01.2012 - 01.2015

Some College (No Degree) - Electrical Engineering

Florida Atlantic University
Colin Melcher