Colin Michael Twesten
Egg Harbor city
Summary
Dedicated and results-driven professional with 22 years of progressive experience at WMS / Bally Technologies / Scientific Games / Light & Wonder, steadily advancing through multiple roles and responsibilities. Known for deep institutional knowledge, leadership, adaptability, and on-the-job mastery of complex systems and operations. Proven ability to lead teams, streamline processes, and contribute to long-term organizational success. Seeking to leverage extensive real-world expertise in Account Management.
Overview
23
23
years of professional experience
Work History
Senior QA Test Engineer
Light & Wonder
08.2017 - Current
- Collaborated with Development to create and evaluate new products based on customer needs.
- Tested upgraded system functionalities to identify and resolve errors.
- Addressed current customer issues in partnership with Development for effective resolutions.
- Expanded personal knowledge base by consistently learning new products and technologies.
- Managed setups and troubleshooting for Compliance Lab environments.
- Executed Windows upgrades, .NetFramework bundles, and IIS Web Management updates.
- Generated installation and product summary reports to facilitate documentation.
- Provided precise Jira reporting with detailed procedures for issue reproduction.
In Game System Solutions (IGSS)
Light & Wonder
01.2013 - 08.2017
- Executed on-site system hardware installations for new casinos, conversions, and upgrades.
- Planned installations to align with go-live schedules and project timelines.
- Organized kits, personnel, and components for efficient setups.
- Served as primary company representative for training and leading installation teams.
- Conducted site surveys and maintained knowledge of all electronic gaming machines and manufacturers.
Field Service Tech 3
Light & Wonder
03.2012 - 01.2014
- Executed 200 Progressive Table games at Mohegan Sun in one week.
- Managed a 3000 iView installation in Louisiana the following week.
- Coordinated installation of all games for Pre-G2E event.
- Worked across Games, Tables, and Systems sectors to enhance operational efficiency.
In Game System Support
Light & Wonder
01.2010 - 03.2011
- Cultivated professional relationships through opening new casinos and upgrading existing ones.
- Trained casino staff, ensuring readiness for technology integration.
- Planned and executed installations with up to 50 installers for thousands of iView and DM units.
- Coordinated setup of governing bodies' labs for efficient approval processes.
WMS Field Tech 3 and Regional Trainer, Original Member of WAP install team
WMS
01.2003 - 04.2008
- Achieved Tech 3 status before 24 years of age.
- Pivotal role in the roll out of original WMS Bluebird Bose units across the country.
- Regional trainer of WMS Technicians, and customer technicians east of Mississippi river.
- Network Progressive WAP Team, installation of network hardware and Progressive Jackpot verifications.
Education
Electronics Program
Atlantic County Community College
Mays Landing, NJ04-2003
High School Diploma -
Absegami High School
Galloway, NJ06-1998
Prerequisites for Associates Degree
Atlantic County Community College
Mays Landing, NJSkills
- Leadership and team management
- Operations improvement
- Customer service excellence
- Cross-department collaboration
- Training and mentorship
- Safety compliance
- Product knowledge and customer solutions
- Professional relationship management
- Self-motivation and independence
- Adaptability and process optimization
References
- Kevin, Smith, Senior Account Manager, ksmith@lnw.com, 302-359-7961, Light & Wonder, Table Sales Northeast Region
- Rocco, Doran, Manager Field Service, rdoran@lnw.com, 609-226-3508, Light & Wonder, New Jersey / Eastern Canada
- Riccardo, Amato, Manager Product Support, ramato@lnw.com, 609-226-4053, Game Service New Jersey
Hobbies and Interests
All Sports Football, Golf, Hockey, Baseball, Basketball, many others, Fishing, Motorsports Atv’s, Waverunners, Drag racing, Restoration and building anything with a motor, Landscape Design, Woodworking
Training
- Extensive training in ACSC, SDS, and Windows Products, learned through daily operations and mentorship
- Completed internal leadership/management training programs
- Participated in company-sponsored workshops/seminars
- Developed expertise in all Games, Systems, Tables and 3rd party products
- Given high level projects, tight timelines, with expectation of excellence
Affiliations
· All Sports Football, Golf, Hockey, Baseball, Basketball, many others
· Fishing
· Motorsports Atv’s, Waverunners, Drag racing
· Restoration and building anything with a motor
· Landscape Design Woodworking
Timeline
Senior QA Test Engineer
Light & Wonder
08.2017 - Current
In Game System Solutions (IGSS)
Light & Wonder
01.2013 - 08.2017
Field Service Tech 3
Light & Wonder
03.2012 - 01.2014
In Game System Support
Light & Wonder
01.2010 - 03.2011
WMS Field Tech 3 and Regional Trainer, Original Member of WAP install team
WMS
01.2003 - 04.2008
Electronics Program
Atlantic County Community College
High School Diploma -
Absegami High School
Prerequisites for Associates Degree
Atlantic County Community College
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