Summary
Overview
Work History
Education
Skills
Timeline
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Colin Napert

Merritt Island,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail and grocery industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Results-oriented Line Technician with sound knowledge of machines and power equipment. Fantastic multitasker manages numerous assignments and competing demands. Great problem-solving and mechanical skills. Dedicated to working safely and in accordance with safety practice regulations and procedures.

Overview

3
3
years of professional experience

Work History

Line Service Technician

USATS
08.2023 - 05.2024
  • Enhanced aircraft safety by conducting thorough pre-flight inspections and identifying potential issues.
  • Streamlined refueling processes for increased efficiency and reduced downtime between flights.
  • Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
  • Maintained a clean and organized ramp area, promoting a safe working environment for all team members.
  • Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
  • Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
  • Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.

Sales Associate

Journeys Shoes
10.2022 - 04.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Customer Service Associate

Publix
03.2022 - 10.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Swept hard surface floors using broom or push broom dust mop.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Customer Service Associate

Target
11.2021 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
  • Gathered and consolidated carts, freeing up additional cart return spaces.
  • Took out ordered groceries to customers cars

Baseball Field Employee

USSSA
05.2021 - 08.2021
  • Cleared public and private areas of debris before and after events.
  • Repaired ground structures regularly, sticking to schedules and meeting facility needs.
  • Greeted and collected tickets of patrons at baseball and softball events.
  • Refused admittance to patrons on basis of baseball and softball policies or for lack of ticket possession.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Cleaned, stocked and sanitized restrooms to deliver guests immaculate, safe environments that reflected well on employer.
  • Emptied trashcans and transported waste to collection areas.
  • Moved 50 pound sand bags and set up portable fences before games.

Education

High School Diploma -

Merritt Island High School
Merritt Island, FL
05.2023

Skills

  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Monetary Transactions
  • Email Etiquette
  • Guest Satisfaction
  • Patient and Empathetic
  • Aircraft fueling
  • Refueling Truck Operation
  • Aircraft Marshalling
  • Fire Prevention Techniques
  • Emergency Response Procedures

Timeline

Line Service Technician

USATS
08.2023 - 05.2024

Sales Associate

Journeys Shoes
10.2022 - 04.2023

Customer Service Associate

Publix
03.2022 - 10.2022

Customer Service Associate

Target
11.2021 - 01.2022

Baseball Field Employee

USSSA
05.2021 - 08.2021

High School Diploma -

Merritt Island High School
Colin Napert