Results-oriented professional with expertise in operations, project management, and human resources. Demonstrated success in leading cross-functional teams and enhancing organizational efficiency. Skilled in process optimization and aligning workforce development with strategic objectives.
Overview
11
11
years of professional experience
Work History
Operations/Project Manager
Cornerstone Custom Construction
07.2023 - 07.2025
Supervised daily operations of multiple commercial and residential construction projects, ensuring timely and budget-compliant delivery.
Managed cross-functional teams including project managers, subcontractors, and field crews, enhancing labor efficiency and communication.
Oversaw key HR functions such as hiring, onboarding, training, performance reviews, and development for field and office staff.
Utilized BuilderTrend for managing project schedules, tracking progress, and streamlining client and crew communications.
Ensured compliance with OSHA, local building codes, and environmental regulations, maintaining an impeccable safety record.
Collaborated with executive leadership to forecast resource needs, plan project timelines, and support strategic growth initiatives.
Operations/HR Manager
Mayday Restoration
07.2021 - 07.2023
Supervised operations across Midwest, managing subcontractors and full-time teams to boost profits by over $5 million annually.
Streamlined production processes, achieving a 40% increase in productivity through new operational methods.
Oversaw HRIS data management, including payroll processing, reports, onboarding, and benefits administration.
Handled employee relations, including disciplinary actions, disputes, performance evaluations, and talent management.
Managed employee handbook policies and standard operating procedures while maintaining AWAIR documentation for safety compliance.
Monitored compliance with federal, state, and local employment laws and regulations to mitigate risks.
Renegotiated vendor contracts, resulting in savings exceeding $300K annually.
Identified staffing needs and developed best practices for hiring and talent management.
Community Association Manager
Gassen Management
07.2020 - 07.2021
Maintained a portfolio of 12 condominium associations and homeowner associations ranging between 12 to 242 individually owned units.
Maintained all personal customer account inquiries as well as monthly accounts payables for vendors.
Prepared and maintained operating budgets, reserve analysis figures, manage collections processing, negotiate various contracts to ensure best pricing and service, calculate deficit funding and assist with sales/leasing within the communities.
Managed daily, monthly, and annual maintenance schedules for both routine and major maintenance items of both building and grounds, coordination of special and capital improvement projects from start through completion.
Provided monthly management, financial and legal reports, monitor association money markets and CDs to maximize current interest rates.
Ensured that all community associations insurance, permitting, licensing and inspections are kept current and in good standing.
Internal Training Manager
Community Brands
06.2016 - 02.2020
Lead the entire training department, managing instructional design, facilitation, and compliance-based training programs across multiple business departments.
Developed and implemented a company-wide training strategy aligned with local and national financial aid regulations and internal audit standards.
Directed a team of trainers and LMS administrators to deliver blended learning solutions that reduced onboarding time by 30% and improved compliance audit scores by 25%.
Collaborated with senior leadership and compliance teams to ensure training content remains current, accurate, and audit-ready.
Spearheaded leadership development programs that led to a 40% increase in internal promotions over 18 months.
Launched and optimized a Learning Management System (LMS), enhancing learner engagement, performance tracking, and training analytics.
Financial Aid Supervisor
Community Brands
12.2015 - 06.2016
Responded timely to incoming data requests from management and school administrators.
Contributed subject matter expertise to ensure the success of projects and organizational objectives.
Prioritized multiple cases at the request of private school administrators, and delegated cases to advisors.
Followed through on all critical inter-departmental escalations to increase customer retention rates by 15%.
Financial Aid Advisor
Community Brands
11.2014 - 12.2015
Handled over 15,000 applications per year with turn-around times averaging 3-7 days.
Performed detailed analysis and interpretation of financial aid applications for private schools across the U.S to approve or deny financial assistance.
Obtained documents (1040, business schedules, medical documents, retirement statements, home appraisals, Social Security disability income, worker’s compensation etc.) via email, mail, fax, and computer software systems to process financial aid applications according to policies and regulations.
Interacted on a professional level with external agencies, customers, accountants, and bankers to obtain further clarification to make a financial aid decision.
Education
B.A. - History
University of Minnesota Duluth
Duluth, MN
05.2012
Skills
Project management and budgeting
Compliance oversight
Human resources management
Risk assessment and mitigation
Resource planning and allocation
Conflict resolution strategies
Forecasting and analysis
Vendor negotiation and management
QUALIFICATIONS
Proven success in coordinating large, complex, cross-company initiatives involving functional work teams across organizational boundaries.
Strong interpersonal and communication skills with collaborative, consultative and innovative approaches to identifying process improvement.
Demonstrates sounds judgement, problem solving, conflict management and decision making on sensitive and confidential issues.
Ability to prioritize, plan, organize, and execute work independently without supervision.