Colin Potts
Service Manager
Runnemede,NJ
Summary
Hardworking employee enthusiastic about learning Equipment Rentals field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Seasoned driver possessing exemplary safety record and in-depth knowledge of DOT regulations. Skilled in navigating long-haul routes, safely loading and unloading cargo. Committed to providing excellent customer service and delivering freight on time.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Service Manager
EquipmentShare
Camden, NJ
2023.09 - Current
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
CDL A Delivery Driver
Herc Rentals
Philadelphia, PA
08.2018 - 09.2023
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Completed preventive maintenance checks and basic repairs to vehicles.
Well Driller & Pump Installer
A.c. Schultes
Woodbury, NJ
04.2014 - 08.2018
- Monitored drilling operations and machines.
- Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
- Managed project components such as rig operations, providing quotations, equipment management, and HSE compliance.
- Coordinated and managed all rig moving operations
- Monitored, executed, and documented drilling operations on conventional jack-up rigs.
- Maintained compliance requirements, work instructions and program procedures to promote safety.
- Conducted site assessments to determine the best location for drilling operations.
- Rebuilt, troubleshot, and installed many different styles of pumps.
Delivery Driver & Warehouse Worker
Reliable Tire Company
Blackwood, NJ
10.2011 - 04.2014
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Used data sheets to pull orders for customers safely and accurately
- Worked with others in a successful manner to gather customer orders on delivery trucks, teaching many co-workers their jobs along the way
Body Technician
Rob's Towing
Bristol, PA
02.2010 - 10.2011
- Updated repair status of vehicles on computer and created work details for billing.
- Examined vehicles to determine internal and external damage.
- Completed fabrication work in lieu of replacement parts when unavailable.
- Analyzed incoming parts shipments for accuracy and completeness.
- Performed safety precautions to prevent hazardous conditions within repair facility.
- Reviewed completed vehicle repairs to meet OEM specifications.
- Removed damaged parts with power tools and cutting torch.
- Operated arc welding and power equipment to install replacement parts.
Education
High School Diploma -
Triton Regional High School
Runnemede, NJ 08.2004 - 06.2008
Skills
Customer Response
undefinedTimeline
Service Manager
EquipmentShare
2023.09 - Current
CDL A Delivery Driver
Herc Rentals
08.2018 - 09.2023
Well Driller & Pump Installer
A.c. Schultes
04.2014 - 08.2018
Delivery Driver & Warehouse Worker
Reliable Tire Company
10.2011 - 04.2014
Body Technician
Rob's Towing
02.2010 - 10.2011
High School Diploma -
Triton Regional High School
08.2004 - 06.2008
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