Colin Powel
Customer Service Rep/Sales
McKinney,FL
Summary
Experience customer service specialist with a strong ability to multitask in fast paced environments. Skilled in resolving escalated issues swiftly, enhancing customers satisfaction, and contributing to team success. Proven expertise in managing high volumes of inbound calls and utilizing CRM systems effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Rep/Sales Associate
Maxim Healthcare
Dunwoody, GA
01.2024 - Current
- Provided accurate information about products, prices and services.
- Tracked sales performance metrics to identify trends in market place.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed credit card transactions quickly and securely.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Identified and resolved discrepancies and errors in customer accounts.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Service Representative
Dialog Direct
Union City, Georgia
09.2021 - 01.2024
- Enhanced customer satisfaction by conducting regular follow up post issues resolution.
- Identified and implemented innovative process improvements to streamline customer service operations.
- Engaged customer effectively to identify upselling opportunities aligned with their needs.
- Managed comprehensive CRM reports to pinpoint services inefficiencies and drive improvements.
- Maintained professionalism and effectively de-escalated changing customers interactions.
- Maintained records of troubleshooting activities and customer interactions.
- Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.
- Provided technical support for Linux-based systems including troubleshooting of server applications and hardware issues.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Sale Management
Mobile Telephone Network
Douala , CMR
06.2018 - 12.2020
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor Of Computer Science - Information And Computer Systems
University of Bamenda
12-2017
Skills
- Conflict Resolution
- Customer satisfaction enhancement
- CRM proficiency
- Active listening
- Multitasking abilities
- Flexible and adaptable
- Technical troubleshooting
- Software utilization
- Problem solving
- Team collaboration
- Inventory management
- Marketing
- Sales presentations
- Microsoft Excel
- Delivery scheduling
- Spreadsheets
- Multi-line phone talent
- Live chat support
- Technical support
Hobbies
- Traveling
- Reading
- Movies
- Videos Games
Timeline
Customer Service Rep/Sales Associate
Maxim Healthcare
01.2024 - Current
Customer Service Representative
Dialog Direct
09.2021 - 01.2024
Sale Management
Mobile Telephone Network
06.2018 - 12.2020
Bachelor Of Computer Science - Information And Computer Systems
University of Bamenda
Similar Profiles
Issac Ortega-ValenzuelaIssac Ortega-Valenzuela
Paraeducator, Special Education at Amergis Healthcare Services / Maxim HealthcareParaeducator, Special Education at Amergis Healthcare Services / Maxim Healthcare
Cierra MingoCierra Mingo
Agency Nurse at Amergis Healthcare Staffing formerly Maxim HealthcareAgency Nurse at Amergis Healthcare Staffing formerly Maxim Healthcare
Jessica LopezJessica Lopez
Registered Nurse at Maxim Healthcare/Wexford HealthcareRegistered Nurse at Maxim Healthcare/Wexford Healthcare
Benjamin RotenbergBenjamin Rotenberg
School Health Aide at Maxim Healthcare (Amergis Healthcare Staffing)School Health Aide at Maxim Healthcare (Amergis Healthcare Staffing)
Colby DeLeonColby DeLeon
Armed Security Officer at Alcuin Montessori SchoolArmed Security Officer at Alcuin Montessori School